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Emerald Hotel

4.5 star property

Photo gallery for Emerald Hotel

View from property
Executive Suite, River View
Apartment, 2 Bedrooms | Living area
Exterior
Executive Suite, River View

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Te Tauihu Turanga Whakamana
    ‪1 min walk‬
  • Gisborne Wine Centre
    ‪7 min walk‬
  • Tairawhiti Museum
    ‪8 min walk‬
  • Gisborne (GIS)
    ‪7 min drive‬

Room options

View all photos for Junior Suite

Premium bedding, pillow-top beds, desk, blackout curtains

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, River View

  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, Pool View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, Pool View

  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment

Executive Apartment

Executive Apartment

  • Sleeps 5
  • 2 Twin Beds

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About the area

Gisborne

A stay at Emerald Hotel places you in the heart of Gisborne, steps from Te Tauihu Turanga Whakamana and 4 minutes by foot from Longbush Wines. .This luxury hotel is 0.3 mi (0.5 km) from Gisborne Harbour and 0.4 mi (0.6 km) from Gisborne Wine Centre.

What's nearby

  • Gisborne Wine Centre - 7 min walk - 0.6 km
  • Gisborne Harbour - 11 min walk - 0.9 km
  • Te Poho-o-Rawiri Meeting House - 16 min walk - 1.4 km
  • Eastwoodhill Arboretum - 17 min walk - 1.4 km
  • Gisborne Hospital - 6 min drive - 4.5 km

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Kfc - ‬11 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Subway - ‬13 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Yoko'Sushi Express Cafe - ‬6 min walk

About this property

Emerald Hotel

Luxury hotel with free parking connected to the convention center in Gisborne
Emerald Hotel offers 49 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers and complimentary toiletries. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 49 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace.
Featured amenities include a business center, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Limited on-site parking
  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • Seasonal outdoor pool

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Emerald Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 285 out of 707 reviews
Rating 8 - Good. 257 out of 707 reviews
Rating 6 - Okay. 102 out of 707 reviews
Rating 4 - Poor. 44 out of 707 reviews
Rating 2 - Terrible. 19 out of 707 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Matilda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable and spacious. Balcony got lots of sun. The pool is nice though not very big. Very nice stay
Stayed 3 nights in Dec 2024

8/10 Good

Graeme, Cambridge

Stayed 1 night in Nov 2024

4/10 Poor

Murray

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I last stayed at this place 8 years ago. Back then they had a swimming pool and jacuzzi. Now the jacuzzi has a deck thrown over the top to disguise its existence. The hotel has water dripping from ceilings and ceiling tiles removed to limit the water damage. My room had heavily soiled carpet, cracked bathroom tiles, a very loose patio door lock, no lighting near the bed as the bedside lighting had been removed, missing guttering above the patio. Maintenance seems to be completely non existent. I'm told the current owners are Indian. This once impressive hotel is now a disgrace. Quite how the local council lets it trade is a mystery. I'm going to give them a call and see what the story is. On a positive note, the reception staff are delightful. Particularly Brooke. How she manages to be so professional in an environment of mediocrity is a mystery and a credit to Brooke.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay
Stayed 2 nights in Nov 2024

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and close proximity to everything
Stayed 1 night in Nov 2024

2/10 Terrible

Lucien

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff are lovely, Unfortunately the rest of the hotel is very very run down and dirty. The photos are nothing like the reality. My room reeked of disinfectant the whole time I was there. The heat pump had to be turned off because it was making a terrible scraping noise. The bathroom vent thats always on and cant be turned off was also making a loud noise I could hear through the wall. The "king" bed was two singles pushed together with different heights. The wall next to the bed was filthy and had feet marks on it and other damage with half hearted patch repairs. The carpet was gross and is very old and worn out with Marks everywhere. When I walked past the pool area there was bird poo everywhere and Pigeons bathing in the pool. Everything needs a lick of paint and new carpet its severely run down. In the foyer down stairs there were buckets catching ceiling leaks. Worst experience Ive ever had and Il never return. Gross, Do better for what you are charging a night. Girls on the counter were lovely cant fault them.
Stayed 1 night in Nov 2024

4/10 Poor

Dora

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Pita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night business trip
Stayed 1 night in Sep 2024

8/10 Good

Natano

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is dated and urgent need of an upgrade. The room we stayed in was big and served its purpose for the 1 night we stayed in Gisborne. The front desk staff and cleaning crew were the stars of the hotel. Friendly and welcoming.
Stayed 1 night in Nov 2024

6/10 Okay

Stephen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtains hanging off, dirty towel in wardrobe, not enough plates & cups for the number of guests, entry hall lights not working.
Stayed 3 nights in Oct 2024

10/10 Excellent

Melvyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Emerald Hotel - Lisa and Staff
This is the second time I have stayed at the Emerald Hotel in Gisborne. I don’t think I would stay anywhere else. The quality of the rooms are exceptional. They are decent sized rooms and excellent value for money. Compared to other hotels around the country, they are shoebox sized compared to the rooms at the Emerald. Lisa and her team are incredibly friendly and their service is exceptional. Lisa went above and beyond in advising us on the best places to go in Gisborne for food and grocery shopping. She is a wonderful hotel manager and I am grateful for the service that she provided. Overall I thoroughly recommend the Emerald Hotel as a place to stay in Gisborne.
Stayed 1 night in Oct 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, but a bit tired and could do with a face lift. The guest parking could be a bit better signed.
Stayed 3 nights in Oct 2024

8/10 Good

Yuka

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was centrally located. Very convenient . Swimming pool wasn't heated.
Stayed 2 nights in Oct 2024

4/10 Poor

Sage

Travelled with family
Disliked: Amenities, property conditions & facilities
Our room had a broken bath, lights keep flashing on and off, the phone to call reception was broken, switches were broken, both bedding covers were stained with oil or noticeable staining. There was no blanket throws for warmth as it was pretty cold in the room. The air con was extremely noisey.
Stayed 1 night in Oct 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service
Last visited this hotel 17 years ago. Stayed now for a couple of nights on a conference. Still well run with friendly staff. The decor is showing signs of wear and tear and a general redecoration is needed, together with fixing some chips and dents to the walls. The room was big with a lounge area and an accessible bathroom [not needed for me but good to see for those who need it]. Would is use this hotel again - possibly but I might look for something better
Stayed 2 nights in Oct 2024

6/10 Okay

graham

Liked: Staff & service, property conditions & facilities
Noisy
Stayed 2 nights in Oct 2024

6/10 Okay

Tiago

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Mohammed, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Sep 2024

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness, property conditions & facilities
This would be the worst hotel I’ve stayed in for years. Could not pay me to stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities
My flight into Gizzy was delayed but the lovely (and hilarious) Lisa on the front desk kindly stayed up so I could check in. I was shattered by the time I got to the emrald and being given a room with a river view was a really pleasant surprise after a long, long day. Sure, the Emerald gives off pretty strong Shining vibes - to the point I felt like I might see twin sisters or a naked crone wandering the hallways - but that is part of its charm! Would definitely stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Delish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, thank you for all your efforts and making our stay memorable will definitely be back
Stayed 3 nights in Sep 2024

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is great
Stayed 2 nights in Sep 2024

6/10 Okay

Dale

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Skylah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024