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Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property

Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

Lobby
Premium bedding, down duvets, pillow-top beds, in-room safe
Water view
Premium bedding, down duvets, pillow-top beds, in-room safe
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Room service
  • Pool
  • Breakfast available

Explore the area

Map
1515 Prudential Dr, Jacksonville, FL, 32207
  • VyStar Veterans Memorial Arena
    ‪4 min drive‬
  • EverBank Stadium
    ‪5 min drive‬
  • Daily's Place
    ‪5 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Queen Beds, River View (Partial River View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, River View (Partial River View)

  • River view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom (Partial Water View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 Bedroom (Partial Water View)

  • River view
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Partial River View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View (Partial River View)

  • River view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Pool View

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Pool View

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, River View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 Queen Bed, River View

  • River view
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

  • River view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Jacksonville

A stay at Southbank Hotel by Marriott Jacksonville Riverwalk places you in the heart of Jacksonville, within a 5-minute drive of Baptist Medical Center Jacksonville and VyStar Veterans Memorial Arena. .This hotel is 2.2 mi (3.5 km) from EverBank Stadium and 2.5 mi (4 km) from Daily's Place.

What's nearby

  • Baptist Medical Center Jacksonville - 12 min walk - 1.0 km
  • Florida Theatre - 20 min walk - 1.7 km
  • VyStar Veterans Memorial Arena - 4 min drive - 3.1 km
  • EverBank Stadium - 5 min drive - 3.5 km
  • Daily's Place - 5 min drive - 4.1 km

Getting around

  • Riverplace Station - 5 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 23 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬7 min walk
  • ‪La Nopalera San Marco - ‬9 min walk
  • ‪Morton's The Steakhouse - ‬19 min walk
  • ‪V Pizza - ‬6 min walk
  • ‪The Bearded Pig - ‬5 min walk

About this property

Southbank Hotel by Marriott Jacksonville Riverwalk

Riverwalk hotel with a fitness center and a 24-hour business center
Southbank Hotel by Marriott Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Stay in one of 322 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 39425 square feet (3663 square meters) of space consisting of a conference center and 22 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Southbank Hotel by Marriott Jacksonville Riverwalk has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (USD 16 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Conference centre (39,425 square foot of space)

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from March 31 2025 to February 28 2026 (completion date subject to change). The following areas are affected:
  • Front desk
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 10 for children
  • Uncovered self parking fee: USD 16.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk

Southbank Hotel by Marriott Jacksonville Riverwalk Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 739 out of 1378 reviews
Rating 8 - Good. 295 out of 1378 reviews
Rating 6 - Okay. 158 out of 1378 reviews
Rating 4 - Poor. 93 out of 1378 reviews
Rating 2 - Terrible. 93 out of 1378 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Stayed 1 night in Dec 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Katherine, Saint Petersburg

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at Southbank for our anniversary and New Year’s Eve. It was a perfect location right for watching the fireworks over the river and a romantic stroll along the river walk. We were also able to walk to a near restaurant for dinner. The rooms were clean and comfortable.
Stayed 2 nights in Dec 2024

10/10 Excellent

Wilma

Stay was good the services was excellent. I would love to stay there again.
Stayed 1 night in Dec 2024

4/10 Poor

MERLYN

Liked: Staff & service
Disliked: Cleanliness
The Place What Dusty
Stayed 1 night in Dec 2024

6/10 Okay

Marisha

Liked: Room comfort
Disliked: Staff & service
Ok room, parking scam
Ok room, nice king size bed…. Parking said it was included but it wasn’t at all- it should be stated parking cost $20/ night clearly.
Stayed 1 night in Dec 2024

8/10 Good

Christopher

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff was super friendly and helpful. Will definitely be back again
Stayed 1 night in Dec 2024

8/10 Good

Brittany

Travelled with partner
Liked: Staff & service, amenities
The hotel theme was cool. The Christmas decor was pretty. The vending machines in the lobby were convenient. Staff was friendly. The building is clearly old. It could use more thorough cleaning. Our trash cans had no bags, and our toilet paper rolls were half used so hadnt been changed before our stay. I didn't see a single housekeeper.
Stayed 1 night in Dec 2024

8/10 Good

pamela, Austintown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Jane

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware!!! Rude people!!! I was extremely shocked by the rudeness of the two women at the front desk during check in. Our room was to have a balcony. Upon entry, no balcony. I had to go down to the front desk in the wee hours of the morning 4am to get coffee, kleenex and toilet paper. They acted like I was putting them out! Again, I was met with a different extremely rude woman. Also, trying to navigate their parking setup was time consuming and could be arranged much differently! My husband and I will never return.
Stayed 1 night in Dec 2024

10/10 Excellent

Tatjana

Stayed 1 night in Dec 2024

4/10 Poor

Jeanine

Stayed 2 nights in Dec 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Valet
The two valet young men were Awesome. The younger one that was there when we checked in. Referred us to the Southern Grill and directions of how to walk there. This morning when we were checking out My husband asked the other valet how to park at Everbank stadium and he suggested we leave our car and take the river taxi. We enjoyed our stay and the game.
Stayed 1 night in Dec 2024

8/10 Good

TOMMIE

Stayed 1 night in Dec 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Edward

Travelled with family
Disliked: Staff & service
Horrible customer service
Horrible! We tried to check in at 2:00 am after a very long trip from MD. They were running their night audit so there system was down for 40 minutes. They don’t offer us anything and blamed us for not calling to tell them we would be checking in very late. I had two sleeping (now awake) kids in the car. We left and had to find another hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Dilru, Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

10/10 Excellent

Tammie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right on the river walk, which is very pretty at night. The staff were all very friendly , we went for a concert and were pleased to fund that they had a shuttle bus available to the arena for the concert.
Stayed 2 nights in Nov 2024

10/10 Excellent

Santhosh Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Jodi, Deerfield

Disliked: Cleanliness, staff & service, property conditions & facilities
Called the hotel a few times for help with booking transportation to and from the concert. No one would help us. The carpet had large stains, the shower was dated and moldy. To top everything, they charge your debit card for incidentals. They charged my card three times at $50 each and a brand new charge appeared today 12/23 and I am not even there. Looks very dishonest to me.
Stayed 1 night in Dec 2024

10/10 Excellent

TRACY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location from the stadium
Stayed 2 nights in Dec 2024

10/10 Excellent

Franklin Meunier

Stayed 4 nights in Nov 2024

10/10 Excellent

Jared

Stayed 2 nights in Sep 2024

10/10 Excellent

Kaila

Stayed 1 night in Dec 2024

6/10 Okay

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service
A/C in the room didn’t work properly there was no soap in the shower, 2 towels for the three of us and they took forever to bring extra towels!
Stayed 1 night in Dec 2024