Great location for shopping and transport.
Upon entering the hotel it looked lovely in the lobby. We took the elevator to our room where conditions weren't all that great.
The room was very small and with two small children it wasn't great. The windows are awful tbh, it was horrible weather and windy and they were rattling and letting in cold air.
The bathroom looked like it was once beautiful but just not cared for, the toilet placement made it a squeeze, there was crack in the tiles behind the toilet.
The shower curtain was to short, looks like there was once a sliding door on the shower and just replaced with a curtain. There is under floor heating which was nice.
Needed more toilet roll and went to reception to be handed half a roll off the desk.
There was a hoover left out in the hallway which is a hazzard, the cupboard next to the lift was open which is also a hazzard, it contained electrics for the lift so should have been locked.
The door to the stairs outside for staff was left open which again is a hazzard as we were top floor and a staff member at one point was even out there smoking.
It wasn't the best of stays but had worse in the past. I would maybe use again if was given a bigger room and there was no where else to stay. It was a last minute trip to Winter wonderland so didnt have many options without travelling more.