6/10 Okay
Valérie
Travelled with partner
22 Aug 2025
Liked: Staff & service, amenities, property conditions & facilities
We were disappointed by the environment of Hotel Saint. Every day, there is a huge crowd for check-in at 3 pm, the elevators are always full, and there is a non-affiliated rooftop bar that also uses their lobby and lifts, therefore it always felt very busy and chaotic. You can also hear the music from the bar at night, even from our hallway on floor 7. When we arrived at the property, we were expeting a private bathroom, but it was a sliding door with a one inch gap that cannot be closed. Moreover, the white walls are full of scratches and makes the place look dirty. We requested a room with a closing door to the bathroom, since the maintenance employee said they had a few. We were given a mobility room that downsized our bed from a king to a double, and an open-concept bathroom where everything is wet when you shower. The double bed mattress was also very uncomfortable. We tried calling reception on a few different occasions, and no one ever picked up. Although the staff at reception and the hotel restaurant are kind, they rarely felt available, and were visibly annoyed by our request to change rooms. Overall, I was not impressed by the service, and disappointed by the quality of the rooms for what seemed to be a "high-end" hotel, from online pictures.
Valérie
Stayed 2 nights in Aug 2025
