2/10 Terrible
Daniela
Travelled with family
17 Oct 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
So many things not right about this hotel! Firstly we were given the worst room in the hotel despite booking weeks in advance. It shouldn’t even be sold as a room because it had no window!! Just a ‘window’ that faces into the internal atrium area of the building - so no air or privacy or security or peace! On one night we were subjected to very loud clear sex noises, prolonged and echoing and amplified due to the internal ‘courtyard’. I was travelling with my 10 yr old son so it was unacceptable to say the least. Secondly, the room was so box-like that I was feeling claustrophobic and I don’t usually suffer from that! The bed was against the wall and VERY lopsided. We could barely turn around or walk past each other without hitting something and the suitcases had to be on the floor creating even less room! The rest of the hotel was a series of pokey corridors, lots of stairs at every turn and at least 3 narrow doors just to get from A to B. The only nice thing about the hotel was the library/lounge area - stunning comfy layout but unfortunately silence only so not much of a useful gathering open place! The staff were pleasant and helpful with basic things but it took me 2 days to get a part refund with the manager being very timid and reluctant. The other negative is that despite being Hyde Park/Paddington, Edgware Rd is a very culturally distinct Lebanese/Arabic, even the supermarket, so it was impossible to get any other cuisine and it was overbearing. Pretentious hotel!
Daniela
Stayed 2 nights in Oct 2024