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Malmaison London

4.0 star property

Photo gallery for Malmaison London

Reception
Club Room
Club Deluxe Room
Shopping centre
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Gym
  • Pet-friendly

Explore the area

Map
18-21 Charterhouse Square, London, England, EC1M 6AH
  • St. Paul's Cathedral
    ‪12 min walk‬
  • The British Museum
    ‪5 min drive‬
  • London Bridge
    ‪5 min drive‬
  • London (LCY-London City)
    ‪36 min drive‬

Room options

View all photos for Cosy Room

Cosy Room

Cosy Room

  • 16 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Room

Club Room | Property amenity

Club Room

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite

Signature Suite

Signature Suite

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Room

Club Deluxe Room

Club Deluxe Room

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

London

A stay at Malmaison London places you in the heart of London, within a 15-minute walk of St. Paul's Cathedral and Barbican Arts Centre. .This eco-certified hotel is 1.5 mi (2.5 km) from The British Museum and 1.6 mi (2.5 km) from Tower of London.

What's nearby

  • St. Paul's Cathedral - 12 min walk - 1.0 km
  • The British Museum - 5 min drive - 2.5 km
  • Tower of London - 5 min drive - 2.6 km
  • London Bridge - 5 min drive - 2.7 km
  • London Eye - 6 min drive - 3.1 km

Getting around

  • Farringdon Underground Station - 1 min walk
  • Farringdon Station - 5 min walk
  • London City Airport (LCY) - 36 min drive

Restaurants

  • ‪Dose Espresso - ‬2 min walk
  • ‪St. John Bar and Restaurant - ‬3 min walk
  • ‪The Old Red Cow - ‬2 min walk
  • ‪The Hope - ‬2 min walk
  • ‪Buy & Bite - ‬3 min walk

About this property

Malmaison London

Eco-certified hotel with a 24-hour fitness center and a 24-hour front desk
Malmaison London offers 97 accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Stay in one of 97 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include wedding services and a banquet hall.
Enjoy British cuisine at Chez Mal Brasserie, a brasserie which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in London? This hotel has 721 square feet (67 square meters) of space consisting of conference space and meeting rooms.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Chez Mal Brasserie - This brasserie specializes in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Mal Lounge - Onsite cocktail bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 30 per night)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie
  • Mal Lounge

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 721 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property’s bar hours are currently limited to Sunday-Thursday 5-10:30 PM and Friday-Saturday 3-11:30 PM.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 27 for adults and GBP 13 for children
  • Nearby parking fee: GBP 30 per night (1640 ft away)
  • Pet fee: GBP 25 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Malmaison London Hotel
Malmaison Hotel London
Malmaison London
London Malmaison Hotel
Malmaison London England
Malmaison London Hotel London
Malmaison Hotel
Malmaison London England
Malmaison Hotel London
London Malmaison Hotel
Malmaison London Hotel
Malmaison London London
Malmaison London Hotel London

Malmaison London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1104 reviews
Rating 8 - Good. 333 out of 1104 reviews
Rating 6 - Okay. 119 out of 1104 reviews
Rating 4 - Poor. 36 out of 1104 reviews
Rating 2 - Terrible. 25 out of 1104 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed stay on Christmas day. The best time to stay in the city as so quiet. Lovely large room and huge bed. Veryfriendly staff and excellent breakfast options. Couldnt fault it. Hotel set in charming historic square
Stayed 1 night in Dec 2024

10/10 Excellent

George, North York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, out of the usual downtown noise
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victor and the team made our stay absolutely magical. Hotel was beautifully decorated for Christmas, with spacious rooms, wonderful breakfasts, friendly staff (shout out to Jason and his impromptu cocktail class) and just a few steps from the tube. Can’t wait to return!
Stayed 2 nights in Dec 2024

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, lovely breakfast
Stayed 2 nights in Dec 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient location. The breakfast was below average though. Don't order the eggs california
Stayed 1 night in Dec 2024

10/10 Excellent

Lorna

Stayed 3 nights in Dec 2024

2/10 Terrible

Maria Paula Tenorio

My trip was cancelled due to a last minute issue, hotel refused to help in anyway, not a refund. Not cancelling the following days, nothing.
Stayed 3 nights in Dec 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

pradeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing stay....
Ny first time staying this hitel and i wasn't disappointed. The staff, the service, the room was all perfect. From the checking in pricess to my exit. I was greeted warmly and stylish decor furred perfectly with the boutique style vibe. Thanks to Victor for maiing the process super easy and fun
Stayed 1 night in Dec 2024

8/10 Good

Arielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this hotel was great. Updated, big room, plentiful hot water, but no fridge, no mirror in the bedroom to sit in front of and do hair/make-up, and I couldn’t plug the hairdryer in the bathroom. The enormous headboard made it impossible to reach the light switches and side tables, so not convenient. But it was quiet, and we never heard other guests (bonus!), and just five mins to Farringdon station, which is a fantastic location. Felt safe walking in the area at night. Right across from famous Smithfield’s market.
Stayed 3 nights in Dec 2024

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Lovely room, with nice staff. The bed mattress was getting a bit worn as folk sit on the edge of the bed, so as you were lying down, you slip to the edge! Water pressure not great in the rain shower and sink was slow draining. Hotel is in a brilliant area with lots of tubes and trains nearby and in a quiet square, so we had a peaceful sleep.
Stayed 3 nights in Dec 2024

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Neeta

Stayed 2 nights in Nov 2024

10/10 Excellent

Matthew

Stayed 1 night in Oct 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra nice
We enjoyed our stay at the Malmaison Charterhouse Square very much. Staff was uniformly helpful and cheerful, our room on the 6th floor was quiet and comfortable (especially the not-too-soft, not-too-hard bed), and all the facilities were spotless and well appointed. We had a lovely dinner in the hotel restaurant as well. Lots of little extras, like tea- and coffee-making facilities, biscuits, and lovely toiletries, plus quirky decor details made the stay especially nice.
Stayed 4 nights in Nov 2024

6/10 Okay

Barouyer

Stayed 2 nights in Oct 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness
great location
Stayed 2 nights in Nov 2024

2/10 Terrible

Pete

Stayed 1 night in Nov 2024

8/10 Good

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in an excellent location. Super convenient for London public transport and set in a very quiet square. The room was surprisingly big in comparison to other London hotels, and the bathroom was spacious too. Our room didn't seem to have a mini fridge and there was panels falling off the desk where I assumed they closed it shut, but we didn't really need it. A/C seemed to be controlled centrally, and though I didn't have any issues, I heard other guests complaining about the heat, so something to keep in mind. Would definitely stay here again if I need a hotel in the area!
Stayed 2 nights in Aug 2024

10/10 Excellent

Gary

Stayed 1 night in Oct 2024

10/10 Excellent

Nathan

Stayed 1 night in Oct 2024