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Malmaison London

4.0 star property

Photo gallery for Malmaison London

Reception
Club Room
Cocktail bar
Club Deluxe Room
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Gym
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
18-21 Charterhouse Square, London, England, EC1M 6AH
  • Barbican Arts Centre
    ‪8 min walk‬
  • St. Paul's Cathedral
    ‪12 min walk‬
  • Liverpool Street
    ‪17 min walk‬
  • London (LCY-London City)
    ‪33 min drive‬

Room options

View all photos for Cosy Room

Cosy Room

Cosy Room

  • 16 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Room

Club Room

Club Room

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite

Signature Suite

Signature Suite

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Room

Club Deluxe Room

Club Deluxe Room

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Ruby Stella Hotel London

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping
4.7 out of 5, Exceptional, (102)
The price is NZ$396
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Ruby Stella Hotel London

About the area

London

A stay at Malmaison London places you in the heart of London, within a 15-minute walk of St. Paul's Cathedral and The Strand. .This eco-certified hotel is 1.4 mi (2.3 km) from Russell Square and 1.5 mi (2.4 km) from Covent Garden Market.

What's nearby

  • St. Paul's Cathedral - 12 min walk
  • The British Museum - 5 min drive
  • Tower of London - 5 min drive
  • London Bridge - 5 min drive
  • London Eye - 6 min drive

Getting around

  • Farringdon Underground Station - 1 min walk
  • Farringdon Station - 5 min walk
  • London City Airport (LCY) - 36 min drive

Restaurants

  • ‪Dose Espresso - ‬2 min walk
  • ‪St. John Bar and Restaurant - ‬3 min walk
  • ‪The Old Red Cow - ‬2 min walk
  • ‪The Hope - ‬2 min walk
  • ‪Buy & Bite - ‬3 min walk

About this property

Malmaison London

Eco-certified London hotel in London City Centre with a 24-hour fitness center
Malmaison London offers 97 accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Stay in one of 97 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include wedding services and a banquet hall.
Enjoy British cuisine at Bar and Grill, a brasserie which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in London? This hotel has 721 square feet (67 square meters) of space consisting of conference space and meeting rooms.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Bar and Grill - This brasserie specializes in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Mal Lounge - Onsite cocktail bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 1640 ft (GBP 30 per night)

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: GBP 27 for adults and GBP 13 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Bar and Grill
  • Mal Lounge

Things to do

  • 24-hour fitness centre

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (721 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property’s bar hours are currently limited to Sunday-Thursday 5-10:30 PM and Friday-Saturday 3-11:30 PM.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 27 for adults and GBP 13 for children
  • Nearby parking fee: GBP 30 per night (1640 ft away)
  • Pet fee: GBP 25 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Malmaison London Hotel
Malmaison Hotel London
Malmaison London
London Malmaison Hotel
Malmaison London England
Malmaison London Hotel London
Malmaison Hotel
Malmaison London England
Malmaison Hotel London
London Malmaison Hotel
Malmaison London Hotel
Malmaison London London
Malmaison London Hotel London

Malmaison London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1002 reviews
Rating 8 - Good. 306 out of 1002 reviews
Rating 6 - Okay. 106 out of 1002 reviews
Rating 4 - Poor. 34 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra nice
We enjoyed our stay at the Malmaison Charterhouse Square very much. Staff was uniformly helpful and cheerful, our room on the 6th floor was quiet and comfortable (especially the not-too-soft, not-too-hard bed), and all the facilities were spotless and well appointed. We had a lovely dinner in the hotel restaurant as well. Lots of little extras, like tea- and coffee-making facilities, biscuits, and lovely toiletries, plus quirky decor details made the stay especially nice.
Stayed 4 nights in Nov 2024

6/10 Okay

Barouyer

Stayed 2 nights in Oct 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness
great location
Stayed 2 nights in Nov 2024

2/10 Terrible

Pete

Stayed 1 night in Nov 2024

8/10 Good

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in an excellent location. Super convenient for London public transport and set in a very quiet square. The room was surprisingly big in comparison to other London hotels, and the bathroom was spacious too. Our room didn't seem to have a mini fridge and there was panels falling off the desk where I assumed they closed it shut, but we didn't really need it. A/C seemed to be controlled centrally, and though I didn't have any issues, I heard other guests complaining about the heat, so something to keep in mind. Would definitely stay here again if I need a hotel in the area!
Stayed 2 nights in Aug 2024

10/10 Excellent

Gary

Stayed 1 night in Oct 2024

10/10 Excellent

Nathan

Stayed 1 night in Oct 2024

6/10 Okay

GAVIN

Business traveller
Liked: Cleanliness
Typical service from the Malmasion hotel chain; poor customer service when checking out. I stayed at this hotel for five nights and during my stay the service was satisfactory. When I checked-out I asked for a VAT receipt but it was too much trouble for the receptionist. The rooms are good but rather small. Avoid breakfast, I tried a full English (veggie) and the sausages are disgusting and the spinach was over cooked - every day! Eggs benedict - no flavour and very stodgy. Salmon and eggs - gave me an upset stomach. Every time I had Salmon from the restaurant I was ill. If you order a full-cooked (non-veggie) breakfast you do not get real sausages; they only offer veggie sausages and they are extremely bland and stodgy. The hotel is over-priced and considering breakfast is £27 - it's simply over-priced and flavourless. I won't be returning!
Stayed 5 nights in Oct 2024

8/10 Good

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to stay here more often if the prices were sensible
Stayed 1 night in Oct 2024

6/10 Okay

Kulvir

Liked: Staff & service
No hot water in shower
We had 2 rooms booked and within both the showers did not work properly and provide hot water. There are no mini fridges in the room so there was no where to keep our babys food or milk. The rooms are not to the quality stated online and yet were very expensive.
Stayed 1 night in Oct 2024

10/10 Excellent

Mark, Kidderminster

Liked: Cleanliness, staff & service, property conditions & facilities
The staff greeted me on entering the property and were very efficient and helpful. Room was well equipped, clean and comfortable. Lovely place to stay in the area.
Stayed 1 night in Oct 2024

10/10 Excellent

angus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who checked us in was amazing .. gave us a guide where to go for drinks and entertainment ( sorry can not remember his name)
Stayed 1 night in Oct 2024

10/10 Excellent

Noel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great well managed hotel
Stayed 2 nights in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay in Farringdon
Hotel was great - fantastic location for our needs. Lots of local pubs and restaurants. Less than 5 minute walk to Farringdon station. Very quiet area. Bed was really comfortable and pillows were great. Option to exchange room cleaning for a free drink was a really nice eco friendly touch. All in all a fantastic stay.
Stayed 2 nights in Oct 2024

6/10 Okay

Sophie-Dee

Liked: Staff & service
Staff were brilliant. Room was slightly frayed around the edges with a bad drainage smell from the shower. Breakfast pre order to the room was missed but quickly rectified.
Stayed 1 night in Oct 2024

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an excellent helpful staff
Stayed 4 nights in Oct 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, rooms were clean and comfortable, friendly and helpful staff and location was great. Would definitely stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, we will be back
Stayed 1 night in Oct 2024

8/10 Good

Hayley

Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but rather expensive
Great location Nice room, though not that big Good breakfast Price very high, could not afford more than one night here!
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2024

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking forward to our next stay!
Cannot rate this hotel highly enough, room was very spacious with a nice view over the gardens and the bed was so comfy - both me and my partner said we haven’t slept that well in years! Breakfast very good also.
Stayed 1 night in Sep 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a gorgeous square in the old city of London Great location fir a Barts reunion would stay again
Stayed 2 nights in Sep 2024

8/10 Good

Nina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and in a lovely quiet part yet not far from good transportation. Great reception and bar staff. The rooms were super quiet and in comparison to other London properties, bigger than I expected from photos. All amenities we needed were provided
Stayed 1 night in Aug 2024