This was the first time I had stayed at the Mercure. Check in was easy, the lift to the floor my room was on had a menu for the bar, however when I went down, I was informed they didn’t do any food, which was disappointing.
The next evening I decided to have a drink in the bar. The member of staff had obviously had very little or no training in bar duties. It took him 20mins to serve three drinks, when he got to me and took my order, he began to look in the fridges for red wine. Although there were bottles on a shelf behind the bar. He phoned someone for help, found the bottle but it was near empty. On telling me they had run out of red wine, I decided to cut my losses and go to my room. I would never blame the staff member as he obviously was out of his depth and should have had more support.
Oh, pillows are all soft, which is a minor complaint however, important.