Title: $500 a Night for “Flexibility”? Don’t Count On It.
I always thought a hotel charging over $500 per night might understand the concept of hospitality—or at least basic flexibility. Silly me.
Here’s the story: I originally booked Sept 8–11 at Page8, right in time for the Coldplay concert on the 8th. Then—surprise!—the show gets pushed to Sept 12 because of the Tube strike. Not exactly my fault, not exactly the band’s fault either. Life happens.
So I politely asked Page8 to simply shift my booking to Sept 10–13. Same number of nights, same guest, same money (actually more money for them, since prices were higher). Their answer? A resounding “NO.” Apparently, the “flexible, guest-first” approach stops at their marketing slogans.
The result? I had to make a second reservation (11–13) on top of my original booking, leaving me stuck with overlapping dates, unnecessary costs, and a logistical headache. Nothing says premium boutique experience like being nickel-and-dimed into paying twice for the same stay. Bravo, Page8. 👏👏👏
For a hotel that likes to position itself as modern, chic, and “attuned to guests’ needs,” the only thing they seemed attuned to was their cancellation policy. Spoiler: it’s written in stone, Moses-style.
If you’re spending $500+ a night, you’d expect a little bit of understanding when extraordinary city-wide events literally make it impossible to attend what you came for. Page8, however, is here to teach you “customer service”!