2/10 Terrible
Sarah
Travelled with family
17 Sept 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I booked the room based on images supplied by the property and availability, of course. The rooms appeared modern, clean, and uncluttered, as did the bathroom.
The previously mentioned property pictures must have been taken immediately after renovation or were supplied to visualize what the completed work would like. Our room had the same flooring, cabinetry, and color scheme, but everything looked abused and worn out. Cabinet doors did not open or close properly as the hinges were pulling out of the frame. The floor was heavily marred and sticky. The bathroom was so small your elbows hit everything while trying to squeeze between the sink and door frame to the toilet. There appeared to be past water damage to wood work in and around the bathroom because it looked splintered and rotten. The bed filled most of the living space in the separate bed room, leaving little room for luggage.
We were unhappy with the state of everything as it seemed like a bait-and-switch; so we grabbed our luggage, went out the front lobby, handed them the room key and told them we were not staying. We left and immediately found a fantastic hotel nearby with comparable pricing and only 20-minutes notice.
Expedia reached out a number of times to Presidential Apartments staff, but had difficulty reaching someone with authority to discuss a potential refund. Ultimately when Expedia did make contact, management refused as we were past the cancellation deadline.
Sarah
Stayed 7 nights in Sep 2024