4/10 Poor
Robin
Travelled with partner
18 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A less than average hotel which we should never have stayed so many nights at:
Room had stains on the carpet. Musty smell.
Room cleaners were inconsistent (toilet paper and wash cloths are some kind of premium service.) Never replenished coffee options.
Called for laundry service (in their service window) and they said they would be up in ten minutes. Never showed. When we called down they told us we couldn't get laundry service for that day and did nothing to compensate for their failure. We had to make our own arrangements.
Hotel restaurant (which is why we booked this hotel) is beyond sub-par: waitress took so long to take and fulfill a drinks order that members of our party left. Watched a "bartender" cork two bottles of wine because he didn't know how to use a corkscrew. Pretty much a joke.
The only bright sparks were the subsequent bartender (personable and surprisingly efficient) and the early morning front desk attendant that got us a cab at the crack of dawn.
Certainly not the level of sophistication or quality that they advertise. Lobby perfume and techno music doesn't make this a hotel of quality in any way, shape or form. Moreover, this hotel is DEFINITELY over-priced for the service, amenities and quality. Look elsewhere.
Robin
Stayed 11 nights in Oct 2024