6/10 Okay
Tom
21 Sept 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Very nice hotel. We booked a dog friendly room and the hotel is advertised as “dog friendly”. It isn’t.
We checked in, went to the room and then went out for a walk, on the way out we were asked to fill in a form about the dog which asked for a £50 dog supplement! As well as a damage disclaimer. The document also stated that the dog was not allowed in any food and beverage areas!
It was a shock to learn of the £50 fee and this should be clear on the website.
We had to get a pizza delivered and ate in the room and had to cancel breakfast as we could not use the buffet.
It was difficult to eat in the room as there was only one chair and a tiny table.
There was a dog bowl and very small dog bed which was good and the dog friendly rooms are on the ground floor which makes it easier with a dog. However not allowing dogs into any other parts of the hotel makes it very awkward.
Disappointing stay in nice hotel in great location.
Tom
Stayed 1 night in Aug 2024