Staying in London while celebrating my sister’s birthday, who had accompanied me. Booked a twin room also put a note on the booking about the reason for the stay. Checked in and I feel as though I was duped. I booked a twin room, and when the receptionist asked whose birthday it is. I said it was my sisters. And he said he will try to do something for us. He asked if we can use a double bed instead of twin. So that he can upgrade us. To a room with a view. I thought he was being kind, he gave me two options, one was an accessible room and the other was a lower ground floor. I was told the view on the lower ground floor room was very nice. I believed him. It is safe to say it seems he didn’t have a twin room for me and wanted to put me in any room at all. Or he just lied. I was in room 6. No one would describe a white brick wall, as a view. On some of the sunniest days of the year, we kept the curtains drawn the whole weekend. Also I found it extremely difficult to call the reception. They take a very very very long time to answer the phone. I called at 4 separate occasions. One of which, was after I left the hotel. A few minutes after leaving I called to double check I would have the room cleaned. It was quiet around the hotel when I was leaving, I had the phone disconnected after a few rings at times or they were simply not answering, for 15 minutes. All in all the staff are not so good in my experience. But apart from that, it was a nice hotel. Clean and comfortable.