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The Franklin London - Starhotels Collezione

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Franklin London - Starhotels Collezione

Lobby
Bar (on property)
Garden Suite (Suite Temptation)
Exterior
Garden

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Gym
    Gym
  • Breakfast available
    Breakfast available

Explore the area

Map
24 Egerton Gardens, London, England, SW3 2DB
  • Victoria and Albert Museum
    3 min walk
  • Imperial College London
    5 min walk
  • Harrods
    6 min walk
  • London (LHR-Heathrow)
    34 min drive

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite (Suite Temptation)

Executive Suite (Suite Temptation)

Executive Suite (Suite Temptation)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite (Suite Temptation)

Presidential Suite (Suite Temptation) | Living area

Presidential Suite (Suite Temptation)

  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Garden Suite (Suite Temptation)

Garden Suite (Suite Temptation)

Garden Suite (Suite Temptation)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

The Kensington Hotel

Spa
Pet-friendly
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (1022)
The price is NZ$730
for 1 night
includes taxes & fees
8 Dec - 9 Dec
The Kensington Hotel

About the area

London

With a stay at The Franklin London - Starhotels Collezione, you'll be centrally located in London, steps from Brompton Oratory and within a 5-minute walk of Victoria and Albert Museum. .This luxury hotel is 0.6 mi (1 km) from Imperial College London and 0.8 mi (1.3 km) from Natural History Museum.

What's nearby

  • Victoria and Albert Museum - 3 min walk - 0.3 km
  • Natural History Museum - 7 min walk - 0.6 km
  • Hyde Park - 10 min walk - 0.9 km
  • Royal Albert Hall - 13 min walk - 1.2 km
  • Buckingham Palace - 5 min drive - 3.2 km

Getting around

  • West Brompton Station - 4 min drive
  • South Kensington Underground Station - 7 min walk
  • Heathrow Airport (LHR) - 34 min drive

Restaurants

  • ‪360 Lounge - ‬4 min walk
  • ‪EL&N Brompton Road - ‬1 min walk
  • ‪The Bunch of Grapes - ‬3 min walk
  • ‪L'ETO Caffè - ‬1 min walk
  • ‪Zefi - ‬5 min walk

About this property

The Franklin London - Starhotels Collezione

Luxury London hotel in London City Centre with a full-service spa
The Franklin London - Starhotels Collezione offers 35 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a steam room and a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Make yourself at home in one of the 35 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a steam room and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Italian cuisine at The Franklin Restuarant, a fine-dining restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
The Franklin Restuarant - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Late night fare is available from 24-hour room service.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • 24 hours off-site parking within 1312 ft (GBP 52 per day)

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: GBP 25 for adults and GBP 12.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • The Franklin Restuarant

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • A meeting room

Spa

  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Treatment room
  • Turkish bath/hammam

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Frette Italian sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Free newspapers
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 31 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 25 for adults and GBP 12.50 for children
  • Nearby parking fee: GBP 52 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Franklin Hotel London
Franklin London
Franklin Hotel Starhotels Collezione London
Franklin Hotel Starhotels Collezione
Franklin Starhotels Collezione London
Franklin Starhotels Collezione
Franklin Starhotels Collezion
The Franklin Hotel Starhotels Collezione
The Franklin London - Starhotels Collezione Hotel
The Franklin London - Starhotels Collezione London
The Franklin London - Starhotels Collezione Hotel London

The Franklin London - Starhotels Collezione Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 323 out of 424 reviews" "
Rating 8 - Good. 63 out of 424 reviews" "
Rating 6 - Okay. 23 out of 424 reviews" "
Rating 4 - Poor. 7 out of 424 reviews" "
Rating 2 - Terrible. 8 out of 424 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, the hotel itself is quiet and chic. The staff is always around to help and make reservations or get car services or wine late at night and super capable to handle any thing we needed at the last minute. Aisha at the front and Michal the concierge were super kind and helpful when it came to getting us reservations. This is my second time staying here recently and have become a huge fan of the hotel.
Stayed 5 nights in Aug 2024

8/10 Good

Erina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent welcoming staff who help with luggage and personally lead you to room. Very clean rooms and comfortable beds. And convenient to Harrods.
Stayed 1 night in Jul 2024

10/10 Excellent

LINDA, Washington Crossing

Stayed 5 nights in Jul 2024

10/10 Excellent

LINDA, Washington Crossing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, very friendly and helpful staff, great location for South Kensington and Knightsbridge for museums,, Hyde Park, Harrods, and wimbledon
Stayed 1 night in Jul 2024

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is very nice, clean, the rooms are well appointed. However, our bathroom was disappointingly small considering the type of room we booked. Staff at check-in was very friendly but did not follow through - we were supposed to receive a bottle of Prosecco which did not materialize, the request for late checkout was granted but not communicated to the staff member who was there the next day; breakfast was allegedly extra even so our reservation indicated breakfast was included. Having said that a fantastic staff member took care of us during checkout and rectified the situation.
Stayed 3 nights in Jul 2024

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location fab
Boutique hotel. On the small side. Location fabulous and employees were exceptional
Stayed 5 nights in Jul 2024

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from the day one and the restaurant food was excellent!
Stayed 7 nights in Jun 2024

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and very clean.
I have mixed feelings about this hotel. The location is amazing, the breakfast is really good, their cleanliness is excellent, but some of their prices I think some of the rooms are not worth it. We paid for junior suite and they gave us a room in the top floor which didn’t have elevator for the last floor and also it felt like attic. Honestly I might go back to this hotel but only if they have good deals with the price I paid wouldn’t go back. But overall a nice and clean hotel with excellent location.
Stayed 2 nights in Jun 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complete luxury. Amazing
Stayed 1 night in Jul 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in Presidential Suite
A great boutique hotel with a chic, old school vibe. Great bed and nice big room. A wonderful stay.
Stayed 1 night in Jun 2024

10/10 Excellent

Skyler

Stayed 2 nights in Jun 2024

10/10 Excellent

JENNIFER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location, quiet rooms, professional staff.
Stayed 2 nights in Jun 2024

10/10 Excellent

Skyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

INNA

Stayed 2 nights in May 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel is very nice however the public spaces are very small
Stayed 1 night in Jun 2024

10/10 Excellent

ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 1 night in Jun 2024

10/10 Excellent

Mehran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying at this property. Quite a gem. Very happy to have discovered this small boutique luxury hotel. Ver nice hotel and we recommend it to everyone.
Stayed 3 nights in May 2024

4/10 Poor

Mark

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Shoddy for a 5 star hotel.
This was supposed to be a 5 star experience in a 5 star hotel. Well, here's what we experienced in our suite. On arrival in the living room there were two clumps of hair on the floor. The sink in the bathroom was blocked. It's difficult to access the shower due to a high bath tub with a wide marble edge to get your leg over. Once in the shower most of the jets were blocked and you could stay dry under it. Water shot out the sides which means that the escaping water ends up on the floor making exiting the bath dangerous. We had water coming through the light fitting at the top of the stairs. And finally, I have emailed the hotel manager to report these issues (some were reported to staff whilst we were there) and 2 days later I have not received a response which shows how much they care. There are positives, the bed, oh my, the best I have probably ever slept in. The reception staff were so helpful and friendly. And breakfast was great. Would I stay here again? No way. I've stayed in better £50 a night B&B's.
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel but the darkness was a bit excessive I personally found it too dark and the floor in our bedroom was wooden and incredibly slippery we slipped many times with socks on the lady on reception was very kind and welcoming.
Stayed 2 nights in May 2024

10/10 Excellent

FS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great property rooms and high touch service
Stayed 1 night in May 2024