Unfortunately, this hotel is a travesty- the only positive is the location, which allows you to be outside the hotel. We arrived early, at 1:15 pm, for a 3 pm check-in and let the front desk know we needed two twins vs. a queen, said we were happy to wait until check-in time but they told us it would only be 5-10 min so we should hang around. Then they told me it was $100 pounds additional for twin beds. After 1.5 hours and some stern words with the front desk, our room was ready, we were told three different reasons why it was late (tv issue, housekeeping problem, separating the bed..) When we arrived to the room, it was incredibly small with the beds simply two touching twin mattresses on a queen frame (we paid an extra 100 pounds for this!) - the accessories in the room were Ikea, the bathroom was outdated, and you could not turn off the heated towel rack in the back of the shower when showering. We flushed the toilet in the evening, and it would not stop running/gurgling. I was already asleep, but my friend had to be put in a different room because the hotel could not fix it. She was placed in a room below the hotel. Additionally, weird items: turn down service with teapot and cups (cute) but no hot water anywhere to be found for the tea. Bag tags snapped off luggage with nothing said. I truly have never had an experience like this at what was supposed to be a high end hotel, more in line with a Residence Inn.