With a stay at Pullman Melbourne City Centre, you'll be centrally located in Melbourne, steps from Bourke Street Mall and within a 5-minute walk of Melbourne Central. .This hotel is 0.7 mi (1.1 km) from Regent Theatre and 0.8 mi (1.2 km) from Queen Victoria Market.
What's nearby
Bourke Street Mall - 2 min walk - 0.2 km
Melbourne Central - 3 min walk - 0.3 km
Queen Victoria Market - 14 min walk - 1.2 km
Marvel Stadium - 4 min drive - 3.0 km
Melbourne Cricket Ground - 4 min drive - 2.8 km
Getting around
Melbourne Central Station - 6 min walk
Flinders Street Station - 8 min walk
Melbourne Airport (MEL) - 35 min drive
Restaurants
Din Tai Fung - 2 min walk
Fortress Melbourne - 2 min walk
Mekong - 1 min walk
Rice Workshop - 2 min walk
Dodee Paidang Swanston Street - 1 min walk
About this property
Pullman Melbourne City Centre
Hotel with 2 restaurants, steps from Bourke Street Mall
Pullman Melbourne City Centre offers 204 accommodations with minibars and espresso makers. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.
This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 204 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and complimentary newspapers.
Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless internet access and concierge services. This hotel also features a television in a common area and a banquet hall.
Enjoy local cuisine at Eva's Restaurant & Bar, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include limo/town car service, a computer station, and express check-in. Planning an event in Melbourne? This hotel has 581 square feet (54 square meters) of space consisting of conference space and 3 meeting rooms.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Eva's Restaurant & Bar - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Blossom Rooftop Bar - This rooftop bar specializes in pizza and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Elevate Club Lounge - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.
Offsite parking available (AUD 24 per night); discounts available
Limo/town car service
Covered valet parking on site (AUD 60 per night)
Food and drink
Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 15 to 50 per person
2 bars/lounges
2 restaurants
A coffee shop/cafe
Restaurants on site
Blossom Rooftop Bar
Elevate Club Lounge
Eva's Restaurant & Bar
Things to do
Designer stores
Health club
Shopping centre
TV in common areas
Family friendly
Free cot
Laundry facilities
Mini-fridge
Soundproofed rooms
Conveniences
24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Business services
3 meeting rooms
581 square feet of conference space
Computer station
Outdoors
Outdoor entertainment area
Spa
In-room massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Front entrance ramp
Lift (109 centimetre wide door)
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Free cot
Bathroom
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided
Entertainment
55-inch LCD TV with premium cable channels
Pay films
Food and drink
24-hour room service
Coffee/tea maker
Electric kettle
Espresso maker
Mini-fridge
Minibar
More
Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per night
Free cribs are available on request at the property
Payment types
Important information
Optional extras
Fee for cooked-to-order breakfast: approximately AUD 15 to 50 per person
Covered valet parking fee: AUD 60 per night
Nearby parking fee: AUD 24 per night (2133 ft away)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: AUD 60.0 per night
Credit card charges are subject to a surcharge of 1.4 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Swanston Grand
Swanston Hotel
Pullman Melbourne on Swanston
Pullman Melbourne City Centre Hotel
Pullman Melbourne City Centre Melbourne
The Swanston Hotel Melbourne Grand Mercure
Pullman Melbourne City Centre Hotel Melbourne
Pullman Melbourne City Centre Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
1. can't even find a way to supply me with a two-leg plug adaptor and did not even try. For large hotel like this, the gentleman at the front desk behave like he never run into such a request before.
2, no slippery provided
3. room phone not working, can't even call front desk for help
4, no cups for bathroom use
5. shower floor is so slippery I skidded to almost fall
6. coffee/hot pot service table have no light, can't even see clearly with the table top being black in color
......
lousy hotel that only serves the profit of the company, not the customers
Will not recommend to others.
I had never stayed here before and it was new years eve so pretty hectic in Melbourne that night.
THE ROOM WAS GREAT, bed was amazing and i live the pillows, very neat and clean and would definatly stay there again.
If i had to puck 2 faults and there not bad ones, no microwave in rooms, i heat up a heatpack at night and couldnt do it.
And figuring out the different lights on how to turn off, very minimal and honestly will stay there again.
Excellent location - central for shopping & dining. Great size rooms - just a bit noisy from street traffic but nothing that would stop sleep. Would definitely stay again.
This was such an amazing spot. When you walk out the front door you are in front of the Bourke Streel Mall stop in the Free Zone tram area. You can get anywhere in Melbourne from here. China town is around the corner and The Mall is right next door by the entrance with the “red carpet” which is where Uber will drop you off. I highly recommend this hotel for its proximity to the tram, the shopping and food.
Amazing location, very clean big rooms, comfy beds, the hotel smells amazing and does a great breakfast. 24hr check in. Hotel kept bags there happily after check out as wasnt flying out until 5pm
Had a wonderful short stay in Melbourne. The service from the staff was superb, hotel in an excellent spot central to everything. Rooms very clean and quiet. Would definitely stay here again!
Renee
Stayed 1 night in Dec 2024
2/10 Terrible
Lee
30 Nov 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Terrible service and food for breakfast, very tiny servers
Due to illness we could not keep our night stay at the Pullman and as the booking was a non refundable booking they were not even allow me to use it another weekend.
Very poor attitude for a 5 star Hotel chain
Extremely disappointed
The daily housekeeping a bit average. 4days no replenishment of toilet paper. 1and a bit rolls for 4days. I did ask twice, to no avail. Everything else pretty good.