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Lovely room, staff very friendly. Cant wait to come and stay again

Great stay, friendly staff overall good service

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Check in was smooth with the details we needed. Katrina on the front desk was very friendly and even interacted with my 5 year old. She gave her a kids pack with colouring which I thought was a lovely touch. We were on the 2nd floor in a double queen bed room. The room had lots of space and was very clean and smelt fresh. We used the swimming pool which was perfect for our little girl. It was 8am on a Sunday so not too busy. All facilities at the leisure were good and friendly staff. We ate room service for tea and the food was very tasty. A little on the expensive side but as expected at a hotel. Breakfast was good with enough choice. It was busy Sunday morning for breakfast so lots of fresh food was being turned around. The staff again were very helpful and friendly. The location is brilliant and the hotel was easy to get to. We had been to beamish for the day and travelled about 15/20 minutes to get to the hotel. I would definitely stay again and would recommend to anyone especially families. Only a few points I noticed was no fridge in the room, there was plenty of mirrors in the room/bathroom but no magnifying mirror. There only seemed to be one lift working too which meant quite long delays. There was no sign saying the other lift was out of order but it definitely wasn’t working. These points are minor and not enough to not make me want to go back. Overalll fantastic stay and the staff were great!

Carpark not far from the hotel, hotel will stamp the ticket to get reduced price for you. Bit of a wait to book in, but as it was a busy time, to be expected. Hotel clean, staff welcoming. Room with a view of the town and football stadium. Could hear music from across the road, close the window and it is much quieter. Bed was comfortable, shower excellent and room clean. No complaints whats so ever. Would stay again

Only stayed one night, but really enjoyed it. From check in to check out, staff were LOVELY and super helpful. Room was great, slept really well and can recommend the bar for drinks.