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Such a beautiful hotel, walkable to centre and everywhere we planned to go. Would definitely come back!

Staff were excellent and the facilities fantastic Thank you

We never stayed in a hotel in the UK before this trip, always in B&Bs. This was a lovely stay. The reception was a large open sitting area adjacent to a dining room for breakfast. A small bar was open beside the reception desk. Each staff member was kind, courteous, and patient with Americans who were unfamiliar with cultural differences. Housekeeping was very thorough and came to our room every day to make our bed, even when we did not call them..We did not request towels but we were offered fresh towels after 3 days, most hospitable. Since we were there in December, we were concerned about the heating, but we needed not to worry. Since we are from the Southern USA, we get warm quickly, so we dialed back the heat in the rooms and asked for an extra sheet to add to the bed, separate from the duvet. I would suggest that facecloths be added to the regular towels. Also, hair conditioner must be added because the hard water makes combing difficult. The rooms were a good size, but we were staying for 10 days, and HIE had no storage for our clothing for that many days other than 5 hangers for 2 people. However, as the room has ample room at one end for a chest of drawers, might I suggest adding one, even if one must walk around the bed to open it? Is it not better to have inconvenient storage than no storage at all? Breakfast was good every day! We hoped to do laundry ourselves, but HIE contracts it. Over 2 quid to wash a pr of socks?! Umm, no.

Nice

The staff were extremely friendly and helpful. We would have liked more tea bags in the room…just one each per day!!!! ?????? The bar was rather bland and cold but the rooms and corridors were fine!!

Luca the manager and all front desk staff were excellent, really helpful and welcoming. The late night bar staff were difficult to find and perhaps need more training. My husband asked for a glass of Gavi (white wine which we had had in the restaurant) the member of staff didn’t know what it was and pointed to the spirits and the champagne questioningly. Then my husband asked for a cup of coffee and there was was only oat milk to go with it. So we decided to call it a night. Hotel is ideally placed for exploring the wonderful city of Cambridge. The hotel room was clean, spacious and comfortable and the food in the restaurant was fabulous. We really enjoyed our stay and would recommend