This is the new wave of motels were there is no person- to-person contact, just do everything by phone. This is fine if you are an in-country resident with a good cell phone and good service. For an international traveler, this is more than inconvenient, it makes it impossible to even get into your room. Fortunately, the manager was there when we arrived or we wouldn't have been able to get the key to our room. Plus, the motel design allows smokers to light up right outside their room such that the cigarette smoke is drawn into every room along the way, especially ours, requiring us to leave our windows closed.