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Very comfortable room, excellent service. Although the shower head in the room leaks very badly

Big shout out to Jack on reception.. very efficient helpful and friendly

We have stayed in Stratford a number of times over the last 28yrs, this was the first time at the Alverston Manor - on arrival we were checked in very quickly and when we arrived at our room there was a small box of chocolates as a gift for my wife (as it was her birthday) which was a lovely surprise However, the room was a Standard Double, and not the Deluxe Room booked So I popped back down to reception, upon informing the chap on reception, he checked the booking and told me that the room we was allocated was a Delux. I had quite clearly booked a traditional room in the old part of the hotel with drapes over bed etc, and the room they had given me was in the extension building, so I knew as we arrived that it was wrong I showed him the pictures from the website clearly showing it to be the wrong room, after a while looking at the screen he apologised which miffed me a little as I now thought he was trying it on! He said they only had one room left in the old part of the building (this was also nothing like what we booked!) I was then told to wait in our room until the manager got in 30mins later to try and sort something. Instead we decided to go and wait in the bar. I went back to reception to inform them of our whereabouts and the lady on reception told me that there was another room!? She showed us the room, and although it wasn’t exactly what I had booked it was slightly similar and I didn’t want to make any more of a deal about it! So we took it! Sorted!

Everything went very well, like our previous visit about a month ago. The staff at the reception were very friendly and helpful. However, the sauna was out of oder, which was disappointing, although these things could not be helped.

Excellent property friendly staff and beautiful location

Great improvements since last time. The lounge and patio areas have been completely refurbished. The rooms are getting refurbished too. The room we had this time was very nice.