8/10 Good
Victoria
Travelled with family
2 Oct 2025
Liked: Cleanliness, staff & service, room comfort
Great hotel/staff - lacked a little common decency
Building was beautiful, atmosphere was relaxing and staff were very polite and helpful, especially in the bar and restaurant.
Unfortunately we did stumble across quite a bad issue at the hotel. The hotel was booked as a little getaway for myself and my daughter - to celebrate her getting good exam results. The plan was to find somewhere that had a pool as we enjoy swimming a lot. The gym was a bonus as my daughter enjoys working out. Sadly, the pool was not an enjoyable experience. I would usually swim for at least 2 hours or more but I had to get out after 45 minutes. Upon getting in the pool it was bath water temperature and uncomfortably hot. I usually like the water to be a little refreshing (not cold but certainly not bath water temperature). After 30 minutes I started coughing and sneezing and gradually my throat started burning. I believe the heat of the pool, lack of adequate ventilation and potentially unsafe chemical levels resulted in me being extremely poorly that night. I do suffer with asthma so this did not help. I thought the symptoms I was having would subside but they persisted through the night and I didn't raise my dissatisfaction until the next morning upon checking out. The receptionist apologised and said they had someone coming to fix the issues. When we left the building they were telling the truth as there was a pool specialist van outside the hotel. Looking back I believe they should have offered a partial refund as causing someone illness is severe
Victoria
Stayed 2 nights in Aug 2025
