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The hotel was more modern than expected, and this was mainly due to the pictures shown online. We had both also thought that the location was somewhat more remote, perhaps in a wooded area, but it is actually on the edge of an housing estate! The staff at the hotel were polite, and nothing was too much for them. A special mention to the bar/waitress young lady with the pink hair braids (unfortunately I can't remember her name), who made us feel especially welcome.There was a good selection of food at breakfast and poached eggs were available on request. We ate in the restaurant for one evening meal which was also good. We chose not to have our room serviced, which entitled us to a free drink at the bar. However, we later found out that it was only one drink between the two of us, and when ordered, I was told it was only one for the whole stay, not per night. I don't think I would choose this option again! The room was comfortable and had everything needed. Just one thing I would point out is that as you enter the room, there is a rather large shelf. We both walked into it on several occasions and both of us had bruising as a result. There was room to move the shelf at least another foot away from the door, and I think this would be a good idea. I had a massage booked, which was cancelled, due to agency staff not wanting to work after 4pm even though my appt was booked for 5pm! They offered me the following morning, but we were leaving, so I had a refund and two free drinks

Very nice hotel, room was nice with everything you would need and the staff were friendly and welcoming. Would definitely stay again without a doubt. The only negative was the sofa bed. I think they need vast improvement as it was extremely uncomfortable with next to no padding. This unfortunately resulted in a poor sleep. That being said, i would still happily return, i would just reserve 2 rooms rather than sharing.

Staff went out of their way to help. Fantastic place. Will definitely stay here again

The whole trip was perfect from start to finish. Professional polite helpful staff, great location, beautiful views, stunning spa. Highly recommend.

We love the knights village. We visit family in Warwick regularly and always stay in the Knights village. The staff is phenomenal. Some of the most kind people. They are always there to help and are so very hospitable.

Thank you for an excellent 3 night break. No complants