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The Gateway Inn

4.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Gateway Inn

Front of property
Property entrance
Superior Spa Suite | Living area
Premium bedding, minibar, in-room safe, desk
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Gym

Explore the area

Map
32 Industrial Drive, Mayfield, NSW, 2304
  • University of Newcastle
    ‪5 min drive‬
  • Newcastle International Sports Centre
    ‪5 min drive‬
  • Newcastle Showground
    ‪5 min drive‬
  • Newcastle, NSW (BEO-Belmont)
    ‪31 min drive‬

Room options

View all photos for Deluxe King with Spa

Premium bedding, minibar, in-room safe, desk

Deluxe King with Spa

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Spa Suite

Superior Spa Suite

Superior Spa Suite

9.0 out of 10
Wonderful
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe King

Premium bedding, minibar, in-room safe, desk

Deluxe King

8.8 out of 10
Excellent
(19 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe King Accessible

Deluxe King Accessible

Deluxe King Accessible

8.4 out of 10
Very good
(5 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

One Bedroom Apartment

9.2 out of 10
Wonderful
(7 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior King Balcony

Superior King Balcony

Superior King Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King

Superior King

Superior King

9.0 out of 10
Wonderful
(8 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-bedroom Apartment

42-inch LCD TV with cable channels, TV, iPod dock

Two-bedroom Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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Property entrance

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The price is NZ$243
for 1 room
includes taxes & fees
2 Feb - 3 Feb
The Executive Inn

About the area

Newcastle

Located in Newcastle (Mayfield), The Gateway Inn is within a 5-minute drive of Allowah Street Reserve and University of Newcastle. .This luxury hotel is 9.6 mi (15.5 km) from Lake Macquarie and 2.6 mi (4.1 km) from Newcastle Showground.

What's nearby

  • University of Newcastle - 5 min drive
  • Newcastle Showground - 5 min drive
  • Newcastle Civic Theater - 8 min drive
  • John Hunter Hospital - 9 min drive
  • Newcastle Beach - 16 min drive

Getting around

  • Waratah Station - 3 min drive
  • Newcastle, NSW (NTL-Williamtown) - 18 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Praise Joe - ‬3 min drive
  • ‪Equium Social - ‬2 min drive
  • ‪Michelle's on Victoria - ‬14 min walk
  • ‪Mayfield West Bowling Club - ‬2 min drive

About this property

The Gateway Inn

Suburban Newcastle hotel in Mayfield with 4 restaurants
The Gateway Inn offers 93 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Newcastle hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 93 air-conditioned rooms featuring refrigerators and LCD televisions. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless internet access and a banquet hall.
Grab a bite to eat at one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 10 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6 AM and 9:30 AM and on weekends between 7 AM and 10 AM.
The Gateway Inn has 4 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Italian, Japanese, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options
  • Free off-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6 AM–9:30 AM on weekdays and 7 AM–10 AM on weekends: AUD 8-40 for adults and AUD 8-15 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Things to do

  • Fitness centre
  • Playground

Family friendly

  • Laundry facilities
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Meeting rooms - 2

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • iPod dock
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 40 for adults, and AUD 8 to 15 for children
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the fitness facility without adult supervision

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Gateway Inn Newcastle
Gateway Newcastle
Newcastle Gateway
Gateway Inn Mayfield
The Gateway Inn Hotel
The Gateway Inn Mayfield
The Gateway Inn Hotel Mayfield

The Gateway Inn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 570 out of 1003 reviews" "
Rating 8 - Good. 305 out of 1003 reviews" "
Rating 6 - Okay. 71 out of 1003 reviews" "
Rating 4 - Poor. 37 out of 1003 reviews" "
Rating 2 - Terrible. 20 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Darron

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very poorly managed. Cleaning staff just walk into your room without knocking - repeatedly. Very strange. Have revisited multiple times - but because of a "new system" apparently I've hardly ever been there. As a member - pretty degusted that this is the standard or our club. Musty smelling hallways - terrible parking and atrocious access / egress from the carpark areas. They obviously spent too much money buying the Knights to be interested in providing members the service that they actually pay for.
Stayed 1 night in Oct 2024

8/10 Good

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, comfortable stay.
Stayed 1 night in Aug 2024

4/10 Poor

Emilio

Stayed 1 night in Oct 2024

4/10 Poor

Sam

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Upon arrival we were greeted and given our cards. Room was spacious, clean and tidy, and modern. The wine bottle in the fridge was opened already with some missing- i rang and said it wasnt us so we wouldnt be charged- no issues there. Next we checked out the bathroom, particularly the double ended bath which was the whole reason i booked this hotel and room. The bath was large and clean with about 6 jets. BUT the tap handle was at the pillow at one end of the bath so rendering it useless, the plug kept popping up and down causing my wifes leg to get pinched- romantic night ruined. The king bed was comfy. TVs both wouldnt cast to mobiles despite trying android and iphones. Heres the kicker- the aircon duct directly above the bed is not well insulated to outside, so when it rains the water falls from the high section of the building directly on the duct causing a sound like hail is on a tin roof- even though it was spitting rain outside. This caused us to be awake most of the night. Upon checkout i politely let the front desk staff know of our concerns and we were told 'thats how its always been' and theres nothing they could do about it. This tells me they are clearly aware of these 2 big issues! Room 1114.
Stayed 1 night in Sep 2024

10/10 Excellent

Rebecca

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely, slightly overpriced, but convenient, clean and safe. I lost my hearing aid whilst checking out, staff were amazing and immediately helped locate and return to me. Would happily stay again. No complaints at all.
Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2024

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service
Was a nice quiet setting. Parking was hard to get close to the hotel, nice clean staff were pleasant.
Stayed 1 night in Aug 2024

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, only problem was the dual shower head one didn't work as it should.
Stayed 1 night in Aug 2024

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean room very friendly and helpful staff was not a fan of the glass wall of the bathroom I like privacy when I’m in the bathroom
Stayed 1 night in Aug 2024

10/10 Excellent

PETER, Lavington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location adjoining club, staff helpful
Stayed 1 night in Aug 2024

10/10 Excellent

Jean-mark

Stayed 1 night in Aug 2024

2/10 Terrible

Promod

Business traveller, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We were very upset with how the staff treating to gusts and at that point, I even thought for a moment to ring the police or our lawyer. Three people mentioned that each of them is the Inn manager at three different time; even difficult to make a complaint. Very very rude. The staff asked to leave us if we don’t want to stay at around 9.00pm at night. Very disappointed. It is obvious that the management is not caring/ less caring about customer service. We simply asked for the receipt for credit card payment and the staff refused and strongly verbally harassed us. He asked to read the booking confirmation and the company can not give receipts at all. That is completely illegal in Australia: I have nothing against him personally as he looks like immigrant who has no clue about what he was doing except treating: I felt like he was going to hit me any time with his body language. I am thinking to send group memo to all of our group of companies, partners, clients and members the description of what we experienced and think twice for any business/official/work stays in this place. As we don't want any Australian to face such inconveniences and bullying. However, we informed the company CEO in writing about our inconvenience and unethical customer handling. Waiting to hear This is the first time we experienced such disappointment from hotel industry: No way we recommend to anyone who anticipates peace of mind and quality service (actually, any sort of service) at all.
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quality hotel not what I expected on par with all the big hotels. Keep up the great service
Stayed 1 night in Jul 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Uncomfortable bed in Rm 1115. Exceptional staff at front to greet you and to see you off.
Stayed 1 night in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is convenient, has easy parking and hood dining options
Stayed 1 night in Jul 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice products, quality tea.
Stayed 1 night in Jun 2024

2/10 Terrible

Stuart

Business traveller
Disliked: Staff & service
Another $100 "pre-auth" scam & 28 days for refund!
another motel stealing $100 from every patron under the "pre-auth" scam ... avoid at all costs as its a 28 day wait for your $100 if you ever see it again !
Stayed 1 night in Jun 2024

10/10 Excellent

Sherrell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

David

Stayed 2 nights in May 2024

10/10 Excellent

Colin

Stayed 2 nights in Jun 2024

2/10 Terrible

Sonia

Stayed 1 night in Jun 2024

8/10 Good

SANDI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The bathroom was unclean, the room itself had a dank smell. Overpriced for what was on offer.
Stayed 1 night in May 2024

10/10 Excellent

Denise, Greenvale

Stayed 1 night in May 2024