Great location, but the staff could do with a refresher on customer service. It took EIGHT calls on various numbers, including two to reception, just to get a room-service sandwich. And when i asked, on leaving, where the Heathrow shuttle bus stopped, i was told 'outside', before the young receptionist returned to his riveting conversation about sport with his colleagues. Then the bus was cancelled, and it took another guest going back inside and asking about it before we were informed. Pretty poor stuff. The place looks nice, though.