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Cool Palms Motel

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cool Palms Motel

Outdoor pool
BBQ/picnic area
Studio Queen | Private kitchenette
Exterior
Large Family Self Contained (sleeps 5) | Private kitchenette

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Pool
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
4 Nebo Road, West Mackay, QLD, 4740
  • Jubilee Park
    11 min walk
  • Mackay Enertainment and Convention Centre
    13 min walk
  • Caneland Central
    14 min walk
  • Mackay, QLD (MKY)
    6 min drive

Room options

View all photos for Queen + Single Studio

Queen + Single Studio

Queen + Single Studio

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Self Contained (sleeps 4)

Family Self Contained (sleeps 4)

Family Self Contained (sleeps 4)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Queen + Single

Standard Queen + Single

Standard Queen + Single

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Large Family Self Contained (sleeps 5)

Large Family Self Contained (sleeps 5) | Private kitchenette

Large Family Self Contained (sleeps 5)

  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

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4.4 out of 5, Excellent, (619)
The price is NZ$128
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Mackay Oceanside Central Hotel

About the area

Mackay

Located in Mackay (West Mackay), Cool Palms Motel is within a 15-minute walk of Jubilee Park and Mackay Enertainment and Convention Centre. .This motel is 1.1 mi (1.8 km) from Caneland Central and 1.3 mi (2 km) from Bluewater Lagoon.
View more Motels in MackayOpens in a new window

What's nearby

  • Mackay Enertainment and Convention Centre - 13 min walk
  • Caneland Central - 14 min walk
  • Bluewater Lagoon - 17 min walk
  • Mackay Base Hospital - 3 min drive
  • Harrup Park - 3 min drive

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 6 min drive

Restaurants

  • ‪The Coffee Club - ‬16 min walk
  • ‪KFC - ‬11 min walk
  • ‪Hungry Jack's - ‬15 min walk
  • ‪Austral Hotel - ‬14 min walk
  • ‪KFC - ‬2 min drive

About this property

Cool Palms Motel

Mackay motel in West Mackay with free parking
Cool Palms Motel offers 14 accommodations with coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Irons/ironing boards and hair dryers can be requested.

Recreational amenities at the motel include an outdoor pool.
Make yourself at home in one of the 14 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include microwaves and coffee/tea makers, and you can also request irons/ironing boards.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this motel include complimentary wireless internet access, a picnic area, and barbecue grills.
Take advantage of the motel's room service (during limited hours). Continental breakfasts are available daily for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Continental breakfast available for a fee daily: AUD 9.00 for adults and AUD 9.00 for children
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge

Conveniences

  • Vending machine

Guest services

  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • No housekeeping

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cots/infant beds (surcharge)

Bathroom

  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Fridge

More

  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7 AM - 8 PM
Front desk staffed during limited hours

Renovations and closures

The property is closed between August 10 and August 30.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 15.0 per night
Cribs (infant beds) are available for AUD 5.0 per night

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately AUD 9.00 for adults and AUD 9.00 for children
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Cool Palms Motel Mackay
Cool Palms Motel
Cool Palms Mackay
Cool Palms
Cool Palms Motel West Mackay
Cool Palms West Mackay
Cool Palms Motel Motel
Cool Palms Motel West Mackay
Cool Palms Motel Motel West Mackay

Cool Palms Motel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 243 reviews" "
Rating 8 - Good. 86 out of 243 reviews" "
Rating 6 - Okay. 23 out of 243 reviews" "
Rating 4 - Poor. 8 out of 243 reviews" "
Rating 2 - Terrible. 5 out of 243 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Stuart

Business traveller
Although the rates are cheap theres a reason for that its right next to a busy roadway. You hear everything from spastics doing burnouts at the traffic lights right out the front of the motel to buses amd noisy harleys ripping past if your looking for a restful nights sleep it aint here. Other than that the rooms are on and clean as they say you get what you pay for.
Stayed 1 night in Apr 2024

4/10 Poor

Lloyd

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Although the property is older and seems a little more dated, everything was pretty clean with good amenities, including toaster and microwave. The coffee was a little stale but otherwise it was a great room and the service was lovely.
Stayed 1 night in Mar 2024

8/10 Good

Mark

Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Stayed 1 night in Feb 2024

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my fiance really enjoyed our stay! Thank you!
Stayed 5 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very affordable basic place, very clean and safe and everything you need. Conveniently located to the mall and food
Stayed 2 nights in Jan 2024

4/10 Poor

Jayson

Disliked: Staff & service
This is a greedy hotel. I had a family emergency 1 week out from staying and tried to cancel, not only did i not get a refund, but they were going to charge a fee for cancelling as well as keeping the booking fee. Disgusting service. I will never stay with a hotel that does this. As it was i had to send my sick children there anyway as i had no choice.
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here for 40 years and it has always been good real family friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Fraser

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

yosep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kind
Stayed 1 night in Jan 2024

6/10 Okay

Leon

.
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, amenities
Clean and very helpful staff will definitely stay here again
Stayed 4 nights in Dec 2023

10/10 Excellent

KAZUYA

Stayed 1 night in Nov 2023

8/10 Good

Julie

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Provided all the information needed for our stay. Rooms very clean and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Jamie

Stayed 1 night in Oct 2023

10/10 Excellent

Hannah

Stayed 1 night in Oct 2023

10/10 Excellent

Kaye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. 4 lady bowlers shared the family room. Have stayed at many motels on trips away and this would be the best. Real crockery and cutlery unlike some. One lady a smoker and was made feel comfortable in lovely smoking area. Will be recommending to anyone looking for accommodation in Mackay. Kaye Cooper Townsville
Stayed 3 nights in Oct 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty good value for money. For the price, it was clean, pretty modern renovation, well kept, parking, not a bad location close to Canelands shops and the city centre. Absolutely no complaints, as a cheap and cheerful it scores well. In fact you could quite easily be charged twice as much for something that good. We arrived late, and they did a great job on the key in the lock box, and the owners live on site if you're desperate, you can ring them on the main line after hours. Highly recommended for a work activity or quick visit, and nice people running it and cleaning etc (hey it's Mackay, of course people are nice). Of course dear Mackay is absolutely a hard working industrial heartland of mining and agriculture, don't expect it to be a tourist paradise like Cairns, because it's not.
Stayed 2 nights in Oct 2023

8/10 Good

Louise

Travelled with family
Liked: Cleanliness
The property itself wasnt anything spectacular. Pretty good for the price really. The owner was a little stand-offish and wasnt very welcoming. The cleaning staff the morning we were leaving, were friendlier. Would go back though.
Stayed 1 night in Sep 2023

10/10 Excellent

Taija

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and catered well for small children. There was even a high-chair available.
Stayed 1 night in Sep 2023

8/10 Good

Max

Stayed 1 night in Sep 2023