Check in was ok. Budget hotel with modern amenities as expected i.e. lift, towels, toiletries, full length mirror, aircon, kettle & hair dryer in room, chair plus small 1 seater sofa in room targeting business travellers rather than families. Free breakfast. What needs improvement is (1) there is no water dispenser in the lobby/reception, (2) not enough tea sugar milk in the room - I called reception twice but they didnt answer so I went down myself but they did not have any!? They eventually sent some to the room later, (3) small rooms with narrow aisles around the bed, the kettle area is so narrow that even 1 person struggles to make a coffee at a time (4) B4 parking is a street away but there is NCP parking next door?! the back entrance drop off was blocked so we had to walk back to the hotel with bags in the rain and cold?!