The lady who checked me in was great.
There was one member of staff, a young man I think his name was Harry but not sure, he was very loud and annoying in the bar and his language when talking to other staff needs attention especially when your that loud, he clearly needs to do a Dignity at Work course.
All other points about the hotel were great, nice large, clean room, great parking, busy and tram stop right outside the hotel which made a good location to stay.