8/10 Good
Suzanne
Travelled with family
13 Dec 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed with my daughter as a convenient location for Starlight Express, transport links and access to shopping and dining choice.
The hotel is perfectly positioned, comfortable and clean. The reception staff were friendly and accommodating and helped me with our luggage, storing it for courier collection and keeping in touch when Evri didn't collect, keeping my belongings safe until the courier decided to actually courier!
The room was large, clean and comfortable, perfect for the two of us. We used the hotel pool on one day but found the water temperature cold and quite small. The changing rooms could do with an update and looked a little tired in places/ broken doors and fittings in the showers.
My only bad experience was the room service, completely inedible food and they got the order wrong. I did advise the waiter the order was incorrect but he couldn't grasp the difference between custard and ice cream. We ordered a pizza (disgusting), truffle chips (nice) and blackcurrant crumble with custard, which was basically a punnet of blackcurrants with burnt granola on top.
I complained again at check out and was told this would be fed-back to the kitchen but I haven't heard anything since, not even an apology. I would say steer well clear of any catering at the hotel as it's of a very poor standard. Go to any of the restaurants surrounding the hotel, pay less and eat well!
I would definitely stay here again when in London, just avoiding any catering.
Suzanne
Stayed 2 nights in Nov 2024