My weekend was going amazingly well prior to my arrival at the Ibis Brighton City Centre.
I was in Brighton for a wedding, I was in good spirits and feeling jovial, until I entered your premises. I wasn't greeted, I was welcomed, I was actually berated for being friendly and happy.
First impressions are so important when working in hospitality and front of house staff should always have the emotional maturity to make your guests feel welcome. I didn't deserve the reception I received, I believe Ibis hotel guests deserve better. To add insult to injury shortly after checking in I returned to reception to find Chris complaining about their experiences with customers to a colleague, in ear-shot of other guests. I find these toxic traits very harmful in all areas of life, as an employer I feel sad that this is the best you can offer visitors to Brighton and the Ibis hotel chain.
A hotel stay should be more than just a bed to sleep in. Your team should be making guests feel comfortable, guests should be encouraged to relax and enjoy all of your facilities. I couldn't even join you for breakfast on the Sunday morning after being humiliated during check-in. The spitefulness of your employee ultimately cost you money - 3 x breakfast, 3 x coffee, 3 x orange juice, 3 x water, snacks and candies etc.
It's not always possible to enjoy your job but it is possible to be kind, I wish you staff had been kinder to me.