2/10 Terrible
Amanda
Travelled with family
22 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very dated and in need of decorating, repair and deep cleaning.
Staff just handed me my card key. I had to ask what room and direction- disinterested staff. Restaurant was cold due to windows that were not closed in the roof of the orangery , where a few of us were forced to dine, as the bar area was full.Damp and leaves on restaurant floor.
The staff member who served us actually shouted‘shut up’ in the middle of talking to her. This was actually directed at another member of staff!
Fire door, next to my room, was broken and wouldn’t shut. Dangerous and also meant wind was blowing through corridor all night- making room very cold. In addition, rainfall overnight had soaked carpet.
Room walls are flimsy and next room’s conversation and snoring was easily audible.
No lighting in car park at rear , making walking and navigating to hotel hazardous.
Lock out at 9pm and had to return to car and drive to pub side. Door to get in there jammed and staff thought my struggle with this amusing.
Booked for 2 nights but left after first- unbearably poor all round.
Final insult was doors to exit were locked and I couldn’t leave until a cleaner was found to unlock main entrance to pub side! Also dangerous in a fire.
Disappointing experience- bordering on farcical. Can’t believe this business is still functioning at the level it is at.
Amanda
Stayed 2 nights in Sep 2024