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Mercure Bristol Grand Hotel

4.0 star property

Photo gallery for Mercure Bristol Grand Hotel

Exterior
Breakfast, lunch, dinner served; British cuisine
Standard Twin Room, 2 Single Beds
Bar (on property)
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

Map
Broad Street, Bristol, England, BS1 2EL
  • Bristol Hippodrome Theatre
    ā€Ŗ6 min walkā€¬
  • University of Bristol
    ā€Ŗ7 min walkā€¬
  • Cabot Circus Shopping Centre
    ā€Ŗ10 min walkā€¬
  • Bristol (BRS-Bristol Intl.)
    ā€Ŗ26 min driveā€¬

Room options

View all photos for Family Room, 1 Double Bed with Sofa bed

Family Room, 1 Double Bed with Sofa bed

Family Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Compact)

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 Double Bed (Compact)

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

Suite, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

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About the area

Bristol

A stay at Mercure Bristol Grand Hotel places you in the heart of Bristol, within a 10-minute walk of Bristol Hippodrome Theatre and University of Bristol. .This hotel is 0.5 mi (0.8 km) from Cabot Circus Shopping Centre and 12.5 mi (20.1 km) from The Mall at Cribbs Causeway.

What's nearby

  • Bristol Hippodrome Theatre - 6 min walk - 0.5 km
  • University of Bristol - 7 min walk - 0.6 km
  • O2 Academy - 8 min walk - 0.7 km
  • Cabot Circus Shopping Centre - 10 min walk - 0.9 km
  • Ashton Gate Stadium - 7 min drive - 4.6 km

Getting around

  • Bristol Temple Meads Station - 15 min walk
  • Bristol International Airport (BRS) - 26 min drive

Restaurants

  • ā€ŖThe Commercial Rooms - ā€¬2 min walk
  • ā€ŖFull Court Press - ā€¬1 min walk
  • ā€ŖMatina - ā€¬2 min walk
  • ā€ŖStrawberry Thief - ā€¬1 min walk
  • ā€ŖSan Carlo - ā€¬2 min walk

About this property

Mercure Bristol Grand Hotel

Hotel with a 24-hour front desk, a short walk to Bristol Hippodrome Theatre
Mercure Bristol Grand Hotel offers 182 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Bristol hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 182 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and concierge services. This hotel also features wedding services and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Mercure Bristol Grand Hotel has a restaurant serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Bulgarian, English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 17 per day)
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Keepers Kitchen & Bar

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.50 per person
  • Covered self parking fee: GBP 17.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Bristol Grand Hotel Opening November 2015
Mercure Grand Hotel Opening November 2015
Mercure Bristol Grand Opening November 2015
Mercure Grand Opening November 2015
Mercure Bristol Grand Hotel Newly Refurbished
Mercure Bristol Grand
The Grand, Bristol Hotel Bristol
Thistle Hotel Bristol
Mercure Bristol Grand Newly Refurbished
Mercure Bristol Hotel Bristol
Mercure Bristol Grand Hotel Hotel
Mercure Bristol Grand Hotel Bristol
Mercure Bristol Grand Hotel Hotel Bristol

Mercure Bristol Grand Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 360 out of 1002 reviews
Rating 8 - Good. 284 out of 1002 reviews
Rating 6 - Okay. 189 out of 1002 reviews
Rating 4 - Poor. 112 out of 1002 reviews
Rating 2 - Terrible. 57 out of 1002 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The person who checked us in lacks customer service. Donā€™t expect someone who is over enthusiastic but a bit better personality would help. I donā€™t understand why they take the card to pre authorise the check in payment and when when you check out they take the card again. Surely if a card is pre authorised it just takes the payment. This is how it worked in all other hotels I have stayed at On leaving we were giving a validated car park ticket which was great but it didnā€™t work. And when I went back to ask about it the aptitude of the staff member was why am I asking this. The hotel itself is lovely; the room was stunning with coffee tea amenities supplied; the bathroom spacious although surprised that the shower itself has no shampoo or shower gel supplies which you would expect to see in a hotel of this standard. We didnā€™t use the bar area so canā€™t comment but the general cleanliness of the hotel was lovely and itā€™s situated in a perfect location for access to the main shopping area and night life.
Stayed 1 night in Dec 2024

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities
Unfortunately an awful experience
Really bad experience. Long queue at check in. Suite was very dated, no working heating and extremely loud due to an organised party going on directly below (until 1am). Asked to change rooms and was told they were full (which wasnā€™t true as I did get a different room when I spoke to the manager), lady on reception was extremely rude and told me that the party is going on because they have to make money, she also took a personal call and went to the back room to scream loudly at what I assume was a family member. Was moved from the suite to a superior room (which was actually nicer than the suite). Location is good, but seriously awful service.
Stayed 2 nights in Dec 2024

4/10 Poor

Peter

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Poor service.
No TV controle, no heating. Used bed clothes and broken glass left in the hallway all day ( still there at 5PM) Front desk does not answer the phone.
Stayed 1 night in Dec 2024

10/10 Excellent

Amie

Stayed 1 night in Aug 2024

4/10 Poor

Ian

Disliked: Staff & service, amenities, property conditions & facilities
Not good, go elsewhere Nosiy Staff dis-interested
Stayed 2 nights in Dec 2024

6/10 Okay

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good stay over all! Good location and a nice hotel. Heating in the room not working, it was cold. Told reception on the first morning, was told they would put a heater in, no heater provided.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Stayed 1 night in Dec 2024

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly decent option for Bristol centre
I was a little perturbed but some of the recent reviews, but I had a perfectly good experience. My room was spacious and well equipped. Hotel parking was fine, if a little pricey for an overnight stay.
Stayed 1 night in Dec 2024

2/10 Terrible

Adele

Disliked: Cleanliness, staff & service, property conditions & facilities
During storm Darragh - freezing cold weather & gale force wind, I paid over Ā£200 for a room with zero heat. Broken thermostat, a tiny radiator (that was pointless), and a super thin summer duvet. I called front desk around 6 times with no answer. I had to go down and see the front desk to ask for blankets and heat which were provided about an hour later. Even with these additions and being fully dressed (with socks on), I was absolutely freezing in bed. Iā€™ve subsequently developed a bad cold. In addition, the room smelled bad, had stains all over the carpet and a dirty bath. Hotel staff advised me to claim a refund via Expedia who I booked the room through. Iā€™ve contacted Expedia (over an hour in phone calls so far plus several emails), only for the hotel to delay their authorisation of my full refund. Update - after my third call to Expedia, the hotel are now refusing to refund the room even partially due to their ā€œno refund policy - no exceptionsā€. How lovely. So you can pay over Ā£200 for a freezing cold and dirty room and they are happy to take your money for it. Nice. Itā€™s a good job Iā€™m not elderly or immunocompromised, as that room would have finished me off otherwise. I have photos of the carpet/bath/ thermostat/radiator but no one seems bothered in seeing them. Who cares eh, ā€œno exceptionsā€. I did enjoy breakfast which I paid an additional Ā£17.95 for. I needed something substantial after the night of borderline hypothermia. Can someone please issue my refund.
Stayed 1 night in Dec 2024

4/10 Poor

emma

Liked: Staff & service
Disliked: Property conditions & facilities
The location is central but my room was very small and cold. The air conditioning unit didnā€™t heat up and the hotel had provided a small electric heater which gave off little heat. The carpets were worn and it was tatty No blankets to add an extra layer onto the bed. No mattress protector. Dialled front desk to enquire about heating but no response. I slept with pillows over the duvet to give an extra layer. In the morning the hairdryer stopped working half way through drying hair. Again no response from the front desk Definitely didnā€™t feel like good value for Ā£175 a night without breakfast.
Stayed 1 night in Dec 2024

10/10 Excellent

Mervi

Stayed 1 night in Nov 2024

8/10 Good

Oliver

Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I didn't like, in fact the staff went above and beyond when they discovered it was my wedding anniversary! The location is very convenient for the street markets and great food. Convenient parking in a secured adjacent multi-storey located through a ticketed barrier to the left of the frontage.
Stayed 1 night in Dec 2024

8/10 Good

HILARY

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
A few issues, but overall good
Please provide a chair in the room the suitcase rack a waste of space Please also provide a toilet brush, it embarrasing if you cant keep the toilet clean yourself, when sharing the room The lighting was dreadful in the room....gloomy But overall our stay was satisfactory and i would stay again, because if the central location. The breakfast was very good.
Stayed 1 night in Dec 2024

8/10 Good

Michael

Stayed 2 nights in Nov 2024

6/10 Okay

W

Liked: Cleanliness
Disliked: Property conditions & facilities
Good location, good bathroom, but access with a vehicle for drop off/pick is horrendous (nothing like the photo provided as the road space in front of the hotel is owned by the Council and wardens pass by every 10 minutes), also floorboards creak like crazy and walls are poorly insulated. You can get better value elsewhere.
Stayed 1 night in Nov 2024

8/10 Good

TIM

Liked: Staff & service
Disliked: Room comfort
Nice location petty about the rooms.
Hotel is in a good location and the bar seemed nice. Room was small, not well furnished and the bed was uncomfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was tiny compared to my parents room I booked for the same price. Horrid view of a skip on the roof. No heating, there was a tiny electric heater that had been placed in the room that barley did anything, and clicked constantly. Bar downstairs is nice
Stayed 1 night in Nov 2024

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was lovely. Quiet, with good blackout curtains and not too hot - perfect for a good nights sleep.
Stayed 3 nights in Nov 2024

6/10 Okay

Ian

Disliked: Property conditions & facilities
Not as grand as the name suggests
A little disappointed with our stay, the hotel isn't as grand as the name suggests! The room was Ok, but a little tired and no plug by the kettle and tea tray. Breakfast is probably one of the worst we've experienced, poor choice, cold coffee, toaster not switched on and staff just hanging around.
Stayed 1 night in Nov 2024

10/10 Excellent

Macauley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Went above and beyond. Would rate higher than 5* if i could.
Stayed 1 night in Nov 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness
Really disappointed that we didn't have any information regarding the difficulty in locating the hotel by car, once we entered the city. We spoke too several people, who had the same experience. After an hour of trying to get our room warm with the air conditioning, we were told by the receptionist that it wasn't working properly and were given a electric heater also the extractor in the bathroom didn't work. It's a real shame, because the Hotel itself is exceptional
Stayed 2 nights in Nov 2024

6/10 Okay

Arielle, london

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Hotel staff were very unhelpful, no where to be found when trying to check in and very abrupt and unhelpful. Made me feel very un welcome for the minute I walked I the door. had to deal with a party going on in the room next to me all night on a wednesday evening. Wasn't the best but in a great location.
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was favourably impressed by the hotel staff. In particular, Ioan, one of the barman (an eclectic mix of East London and Wales) was very friendly and helpful even to the point of recommending a local restaurant, which lived up to his recommendation. The hotel is old and looks like it may need a touch of TLC to its exterior but everything worked well enough such as the lifts and the bathroom fixtures and fittings. Overall my experience was positive and I would stay there again.
Stayed 1 night in Nov 2024