4/10 Poor
Alexander
Business traveller
23 Jan 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very disappointing
My room was nicely appointed but had tiny bathroom with a very tight shower cubicle. Unfortunately, as the room was located above the bar, it was quiet noisy until closing time. The front of the pub is illuminated throughout the night and, despite the heavy curtains to the window, a lot of light came into the room.
Dinner was a huge disappointment. The menu was quite limited and so I chose the Brixham Market fish stew. I asked the waitress what it contained but she had no idea but returned from the kitchen with the answer: haddock, prawns and mussels. I was completely shocked when my meal arrived a few minutes later which automatically made me question the process in the kitchen. The dish was disappointing with a heavy tomato base which killed any flavours. The saffron potatoes were completely smothered in the heavy sauce so it was impossible to taste the delicate flavour of saffron. Again, staff training was lacking: no receptacle for my muscle shells, no finger bowl which was essential with the tomato gloop and nobody asked if everything was ok. The man who I would assume was in charge, had an irritating habit of stroking his beard which, in a restaurant, was quite unpleasant. Nobody enquired if they could get me anything else so retired back to the bar for coffee.
Breakfast was a shambles: there was no coffee available as the machine had been ‘turned off’.
A lack of professionalism and poor service.
Alexander
Stayed 1 night in Jan 2025