8/10 Good
Verified traveller
Travelled with family
26 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a lovely stay at the Graduate. We were a family of 4 (kids 12 and 10) staying in the family room with two double beds. The beds were very comfortable and the room was spacious and clean. However, the room did have a few down points - the shower would suddenly change temperature, the USB charging points were not really working properly and there wasn’t a plug socket next to each side of the two beds, the lighting was not great - only two spot lights in the whole room and some lamps; part of the room next to one of the beds was so dark we couldn’t see in our suitcases so we had to move them near the balcony window, and lastly the lack of storage - one very small cupboard for the 4 of us. We were somehow missed during the room turnaround in the morning and had to ask for our room to be cleaned whilst out for dinner in the evening. Check in was also late - it was a very busy bank holiday weekend and the hotel was full so we didn’t get access to our room until 3.30.
Despite all these issues, we still had a wonderful 2 night stay and the staff were amazing. Upon checkout we were offered money off our parking (usually £26.50 per day) for the issues we had. The kids made use of the great pool - only 16 people at a time so get there in advance during peak as we had to be put on a waiting list. The breakfast was great quality and the bar had some great cocktails. The location was perfect, we walked everywhere and the punting dock is literally outside. I would recommend staying
Verified traveller
Stayed 2 nights in Aug 2024