2/10 Terrible
Kris
Business traveller
6 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not believe the reviews - Go elsewhere
The current owners took over this hotel just over 2 yrs ago, and have inherited the previous owners positive reviews... unfortunately the place old, run down, dirty and requires vast amount of upgrades and maintenance.
Upon arrival, I was getting a few things together in my vehicle before checking in, and I had the owners mother rudely come and ask what I was doing, why I parked out on the street, when I replied that I was staying at the hotel she quickly backed off.
Booked a spa executive room, obviously because I wanted to use the spa after a long day travelling. Before using any hotel bath I always rinse it and run the jets, says alot about hotel cleanliness when my rinse flushes out the dead skin from previous guests...eeewww. Something that housekeeping should be sanitising after each guest.
Refilled the spa, used it, then pulled the plug to drain the water. Within a min the water going down the bath drain, was coming back up through the floor drain, quickly flooding the bathroom and drenching the carpet. Called reception, the whole family had to come have a look (including their mother and kids) owners we quick to try a blame me, that their dodgy plumbing is somehow my fault. I even got questioned if I used the spa??? Well of course I'm going to use the spa, that's why I booked this room type.
Moved to a family room, so old, so dated. Most uncomfortable bed, could feel the springs. This was apparently a free 'upgrade'. Owners keep pestering me all night.
Kris
Stayed 1 night in Sep 2024