4/10 Poor
Peter
4 Nov 2024
Disliked: Cleanliness, amenities
Unfortunately the TV was not working and we called reception to report it. No one came so we couldn’t use it. When we challenged this the following morning we were given a bottle of water as a sorry. When we opened the curtains in the morning you couldn’t see out as the window was covered in bird poo to the extent we closed it again. Not a section of clean window to look out. We were told it would be 5 mins for more hot food on the buffet breakfast but none came. Then we were told the area closed in 10 mins and at this point my husband did get quit short with the restaurant staff and they brought us what we had been waiting for.
I think the room must have not been checked as we only seemed to have one persons portions of the biscuits and tea between 2. We rarely stay away and were deflated by the experience. We had chosen the hotel to experience all the rugby and atmosphere and the room let it down.
Peter
Stayed 1 night in Nov 2024