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Hampton by Hilton London City

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hampton by Hilton London City

Front of property
Free daily on-the-go breakfast
Restaurant
Room, 1 King Bed | Bathroom
Restaurant

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
12-20 Osborn Street, London, England, E1 6TE
  • Brick Lane
    1 min walk
  • Liverpool Street
    12 min walk
  • The Gherkin
    12 min walk
  • London (LHR-Heathrow)
    59 min drive

Room options

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Room, 1 Queen Bed with Sofa bed

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Family Room, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Room, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

About the area

London

In the heart of London, Hampton by Hilton London City is within a 5-minute drive of Tower of London and Tower Bridge. .This eco-certified hotel is 1.5 mi (2.5 km) from London Bridge and 2.9 mi (4.7 km) from London Eye.

What's nearby

  • Tower Bridge - 18 min walk - 1.6 km
  • Tower of London - 19 min walk - 1.7 km
  • London Bridge - 5 min drive - 2.5 km
  • London Eye - 9 min drive - 4.8 km
  • Big Ben - 10 min drive - 5.3 km

Getting around

  • Aldgate East Station - 3 min walk
  • Fenchurch Street Station - 12 min walk
  • London City Airport (LCY) - 24 min drive

Restaurants

  • ‪The White Hart - ‬1 min walk
  • ‪Exmouth Coffee Company - ‬1 min walk
  • ‪Zoom East Kitchen & Bar - ‬3 min walk
  • ‪Efes - ‬1 min walk
  • ‪Grounded - ‬1 min walk

About this property

Hampton by Hilton London City

Eco-certified London hotel in Shoreditch with free breakfast
Hampton by Hilton London City offers 129 air-conditioned accommodations with safes and hair dryers. Digital television is provided. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 129 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
You can enjoy a meal at the restaurant serving the guests of Hampton by Hilton London City, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. A complimentary on-the-go breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.
Onsite venue - restaurant.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Estonian, French, Hindi, Hungarian, Italian, Polish, Romanian, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar

Things to do

  • 24-hour fitness centre

Family friendly

  • Free cots/infant beds
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 90
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Fireplace in reception
  • Renovated entire property – May 2023
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch TV
  • Digital channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Damage and nuisance policy: The hotel reserves the right to charge guests' credit or debit cards for any room damage or missing items as well as for any disturbance or nuisance guests have caused to other hotel guests.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

City Hotel London
Hampton by Hilton London City Hotel
Hampton by Hilton London City London
Hampton by Hilton London City Hotel London

Hampton by Hilton London City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 515 out of 1005 reviews" "
Rating 8 - Good. 396 out of 1005 reviews" "
Rating 6 - Okay. 59 out of 1005 reviews" "
Rating 4 - Poor. 19 out of 1005 reviews" "
Rating 2 - Terrible. 16 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an area with plenty to do, and places to eat. It was so close to a tube line. The foyer was very nice and rooms were spacious. The breakfast on offer was delicious, and great coffee! Air-conditioning was much appreciated in the rooms. We loved our stay and found it hard to leave. The pillows were the only thing that wasn't perfect, as they were a quite flat even when using two. But that was such a small thing, we'd definitely stay again if we ever make it back to London and would recommend it to others.
Stayed 7 nights in Aug 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, nice and clean, staff really friendly. Breakfast was really good, plenty of choice and yes it waa busy but you never waited long to sit down. Cleaning staff maybe a bit too good as they mistakenly threw away somethng we left in a bag on the floor and face cloths we brought with us were taken away when bathroom was cleaned
Stayed 3 nights in Aug 2024

8/10 Good

Stewart

Liked: Staff & service, property conditions & facilities
Does not justify the excess price point with say premier inn style no frills quality accommodation
Stayed 3 nights in Aug 2024

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel excellent. Area not the closet to travel links.
Stayed 1 night in Aug 2024

10/10 Excellent

Roselle, Toronto

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, near tube & lots of places to eat.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kealey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovley staff a credit to the Hilton
Fabulous hotel , 10mins walk from Elizabeth line or Aldgate tube. Modern cool lobby / bar area with wifi to relax . Rooms clean & very comfortable with toiletries. Breakfast was great so much choice, a little busy but no problem getting a good breakfast from fresh fruits , cereals , cold meats to a full english or fresh waffles. Aarna checked us in with a smile & made sure I had a decent veiw from my room as it was my birthday. We were impressed with all staff who were so helpful & pleasant. Thankyou
Stayed 2 nights in Aug 2024

10/10 Excellent

Daniel, SHELBURNE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with great staff and service. Very walkable area with lots of dining options.
Stayed 2 nights in May 2024

10/10 Excellent

SUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities
Our stay was great. The staff were friendly kind and efficient. The room was excellent, veey comfortable and the accessible facilities were excellent and really helped me feel more confident. The breakfast was great quality with plenty of choice. The location was superb, being a minute's walk from Aldgate East underground station. My Husband and I would definitely consider staying here again.
Enormous TV
Accessuble room facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good stay - Recommended.
After managing to get inside (the first main hotel I've ever seen around the world where arriving guests may have to buzz for entry to get past the firmly-closed 'automatic' front doors, unless you have a key card), check-in was fine, although I had to correct a couple of things about the room that was first offered. However, the hotel itself was very nice, and all the staff were also notably very friendly. The room was also a good size, and quite comfortable and clean. The TV remote was terrible - confusing to be able to adjust the volume - and the in-room safe lock just wouldn't work properly, but they were minor issues. Packed breakfast times were something of a free-for-all, but the food selection was fair, and the staff on hand were helpful and efficient. Waiting times for the small lifts/elevators were often a slight issue, but that can be common in a hotel like this. The area around the hotel is rough and run-down, but that's London for you. There's a Tube station very close by, so travel was very handy and easy; also a decent Tesco supermarket around the corner for stocking up on food or essentials. So, overall, we had a good stay, and it was good value for money. I'd definitely recommend staying here, and will look to see if it's available again for any future stays.
Stayed 3 nights in Jul 2024

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great little fine. Close to work and perfect gym.
Stayed 1 night in Jul 2024

10/10 Excellent

MELANIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great low budget hotel for central London
Modern hotel rooms with lovely large towels! Great to have a small fridge, hairdryer, iron and ironing board in the room, plus breakfast included. The choice at breakfast was wide with something for everyone. I did overhear someone complain about the lack of egg choice, but remember this is a low budget hotel so lower your expectations! I loved the scrambled eggs!
Stayed 2 nights in Jul 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe with lots of dining options within easy walking distance and metro close by. Room was clean with double bed. Note that The couch bed is hard surface of couch cushions not a mattress pull out. The room had space for two suitcases easily but anymore would be tight. The staff was excellent for any questions and very polite.
Stayed 2 nights in Jul 2024

6/10 Okay

Lynn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice hotel. Clean. The staff were very accommodating. The free breakfast was icing on the cake. The rooms were very nice. It was a great experience.
Stayed 7 nights in Jul 2024

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stay
First time here, have stayed in the area, so i was aware of the great location to the underground and bus routes. Check in was smooth and simple, polite friendly staff. My roon was on the 3rd floor a nd away from lifts, exactly what i like. That being said the room itself was very compact, very limited space around the bed, the external window was fully frosted (assuming not a good view). The bathroom was compact also, and the water pressure (from the shower) not great. Despite the "not greats" i would come back and hopefully get a better room.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, and the included breakfast was great.
Stayed 8 nights in Jul 2024

10/10 Excellent

Carlos E.

Travelled with partner
Everybody was nice and the service excellent
Stayed 3 nights in Jul 2024

8/10 Good

Kervin

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Gavin

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Understaffed, underwhelming, overpriced...
I took 35 minutes to get checked in because the two desk staff were both checking in one person, and then offered to take their baggage to the left, help them with directions to stuff in London and generally chat about their trip. There was a queue of about 10 people waiting and they could. not. care. less. When I finally got to the desk I was happily told I was upgraded on my room, which sounded great, except when I got to my room, it was in the basement, tiny and had a small window directly facing a wall, so had no light. If this was the *upgrade* I dread to think what the original room was like... Also got told I was given "complimentary" breakfast, which would have been fine, but I paid for breakfast when I booked the hotel and they wouldn't offer a refund on that... The condition of the hotel looks "OK" on face value - fairly clean (though my toilet was cracked and dirty), but all the fixtures and fittings were soulless. The rooms are in a labyrinth of corridors with signs pointing to staircases which were locked and inaccessible, so finding your way around was a bit of a nightmare. All in all, a very disappointing experience for a hotel with the Hilton brand name associated with it. I won't be staying again, and I wouldn't recommend it, either.
Stayed 1 night in Jul 2024

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, lovely breakfast with extensive choices. Really convenient location with plenty of things to see/do. Also very near tube station if you want to go further afield.
Stayed 2 nights in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, new, clean, well equipped, extremely friendly staff and right next to Aldgate East
Stayed 1 night in Jul 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024