4/10 Poor
A M
22 Sept 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Walk the extra 50 metres to the Hilton Garden Inn.
This is a new hotel and I thought I’d try it as I’ve stayed in the nearby Hilton. Everything about this hotel was a bit off. The hotel entrance closest to the underground station had a closed reception so it was necessary to walk the entire length of the hotel to get to reception. On the room floors the signage was just plain wrong, for example pointing to lifts that didn’t exist or numbering of rooms that wasn’t correct. There were light fittings not working or loose and there was a weird smell in the corridors. There were also quite a few room doors on my floor which were permanently a little ajar which made the hotel feel slightly creepy. The room itself was ok, comfortable enough. Breakfast was … interesting. I came to breakfast just after nine and was told that I could only sit in one part of the dining hall because they were setting up for dinner. The coffee machines were not working and the food selection was poor, both in choice and quality. The manager also chastised his staff in front of me a couple of times which I thought was a bit unprofessional. While I didn’t feel unsafe I definitely felt uncomfortable in this hotel. I won’t be back.
A M
Stayed 3 nights in Jul 2025