With a stay at DoubleTree by Hilton Hotel London ExCel in London (Docklands), you'll be a 1-minute drive from ExCeL Exhibition Centre and 11 minutes from London Stadium. .This eco-certified hotel is 4.8 mi (7.7 km) from O2 Arena and 5 mi (8 km) from Westfield Stratford City.
Getting around
Prince Regent Station - 5 min walk
West Ham Station - 7 min drive
London City Airport (LCY) - 7 min drive
Restaurants
Subway - 9 min walk
Costa Coffee - 11 min walk
Caffè Nero - 14 min walk
Sandwich & Co - 12 min walk
E16 Café - 6 min walk
About this property
DoubleTree by Hilton Hotel London ExCel
Waterfront hotel with a 24-hour fitness center and a 24-hour front desk
DoubleTree by Hilton Hotel London ExCel offers 287 air-conditioned accommodations with laptop-compatible safes and safes. Televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers.
This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Recreational amenities at the hotel include a 24-hour fitness center.
Guests under 18 years old are not allowed in the fitness facility.
Make yourself at home in one of the 287 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in London? This hotel has 882 square feet (82 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7 AM and 11 AM.
DoubleTree by Hilton Hotel London ExCel has a restaurant on site.
Room service (during limited hours) is available.
Awards and affiliations
Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends; GBP 17.95 per person
A bar/lounge
A restaurant
Snack bar/deli
Things to do
24-hour gym
Family friendly
Free cot
Laundry facilities
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Business services
2 meeting rooms
882 square feet of conference space
Business centre
Computer station
Outdoors
On the waterfront
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Handrails in stairways
Lift
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchairs on site
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Free cot
Bathroom
Free toiletries
Hair dryer
Private bathroom
Towels provided
Entertainment
Pay films
TV
Food and drink
Limited room service
More
Air conditioning
Connecting rooms available
Desk
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of GBP 35 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 77 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property
Payment types
Important information
Optional extras
Fee for buffet breakfast: approximately GBP 17.95 per person
Self parking fee: GBP 15 per night
Pet fee: GBP 35 per accommodation, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out fee: GBP 10 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
National rating
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
Property is also known as
Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London
DoubleTree by Hilton Hotel London ExCel Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Very nice hotel to stay, staff are exceptional they will go to any means to provide a number one service to you so if you want to 1st Class Customer service then look no further we have been 5 or 6 times and every time it gets better and better, thanks
Great transport link, walking distance to London city airport. On the river with great views. Very clean and modern. Dining / bar options closed early with customers directed to Just Eat
Lifts are through the main restaurant so you have to pick your way through packed diners and servers every time you enter/exit the building, extra awkward with bags. Bed rock solid and bedding smelt like stale water, air conditioning started an awful loud death banging at 3am with no apparent way to turn off - you can only adjust the thermostat. Claims to be 5 minutes walk from the Excel but it's actually 20+ minutes walk from the back entrance all around the roads - better off staying further away near a DLR/Liz stop and you'll spend less time in transit!
Really terrific welcome
Lovely size room
Helpful and kind staff
Bed was small and springs were rather noisy not very comfy
Amenities in room really good
Close to overland rail for the 02 and the city
Very good value for money
patricia
Stayed 1 night in Nov 2024
6/10 Okay
Daniel
9 Nov 2024
Liked: Cleanliness
Disliked: Staff & service
Not anything special. A disappointment
For a double tree, a very unremarkable room with a ‘water view’. The room was in was so far round the building the promised water view was nothing short of a gap between a building. In checking out and picking up my back the staff member could not have been more uninterested
Super easy to get to the excel centre, only a short walk but a nice distance to go. Super easy to get around london, the dlr station is in perfect distance. A nice little bit of life around the hotel, with the pub just being over the road. Really good.
Needed a 5 am taxi to airport & booked with reception around 4pm the day before. Next morning 05:00, no taxi & reception knew nothing about it. Not good enough, i expect better from a Hilton hotel.
I'm a big fan of DoubleTree but this one was a little lacklustre. To be fair, check-in was superb. Staff is incredible, and they made the experience so easy. Quick check-in, and checkout. Easy to charge things to the room and pay. Dinner was disappointing. It was pricey and the quality was mediocre at best - I can cook better at home. In the room, we had no mini-fridge which was disappointing. Would I stay here again, yes, but I would probably eat out or order takeaway, or just stick to burger and chips.