4/10 Poor
ewelina
23 Nov 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing stay
Disappointing Stay - Avoid This Hotel
I arrived at the hotel at 4 PM, only to be told my room wasn’t ready as it still needed cleaning—even though check-in was supposed to be at 3 PM. After insisting on getting a room, the receptionist called the cleaner, telling her to “speed up” because I was getting stressed. I waited half an hour, feeling ignored and increasingly frustrated.
The receptionist never apologized and claimed she couldn’t offer another room because she had already made too many changes that day. I requested a discount for the inconvenience, but the manager refused and instead offered an extra two hours on the last day—a poor attempt at compensation.
The room itself was another disappointment:
• The bathroom had a poorly designed sliding door that didn’t close properly, leaving a large gap and offering no privacy.
• The heating didn’t work, making the room uncomfortable.
Overall, this experience was unacceptable. I would never stay here again and strongly recommend avoiding this hotel.
Photos attached for reference
ewelina
Stayed 2 nights in Nov 2024