With a stay at London Excel - O2 Arena - London City Airport in London (Docklands), you'll be a 3-minute drive from ExCeL Exhibition Centre and 11 minutes from O2 Arena. .This hotel is 5.6 mi (9.1 km) from Tower of London and 6.4 mi (10.2 km) from Sky Garden.
What's nearby
ExCeL Exhibition Centre - 16 min walk - 1.4 km
O2 Arena - 11 min drive - 8.0 km
Tower of London - 12 min drive - 9.1 km
The Shard - 14 min drive - 10.7 km
London Bridge - 15 min drive - 11.1 km
Getting around
Pontoon Dock Station - 4 min walk
West Ham Station - 6 min drive
London City Airport (LCY) - 2 min drive
Restaurants
Subway - 4 min drive
Costa Coffee - 6 min drive
Caffè Nero - 13 min walk
E16 Café - 18 min walk
The Bridge Restaurant - 19 min walk
About this property
London Excel - O2 Arena - London City Airport
Hotel with 2 restaurants, near ExCeL Exhibition Centre
Guest accommodations at London Excel - O2 Arena - London City Airport offer coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include dining tables. Beds feature Egyptian cotton sheets and premium bedding. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include microwaves and coffee/tea makers, and housekeeping is provided on request.
Take advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden.
Grab a bite to eat at IL Volo, one of the hotel's many dining establishments, which include 2 restaurants and 2 coffee shops/cafes.
Featured amenities include express check-out, dry cleaning/laundry services, and laundry facilities. Free self parking is available onsite.
IL Volo - Onsite restaurant.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Parking and transport
Height restrictions apply for on-site parking
Free secured self parking on site
Food and drink
2 coffee shops/cafes
2 restaurants
Restaurants on site
IL Volo
Things to do
24-hour gym
Family friendly
Dining table
Grocery/convenience store
In-room full-sized refrigerator/freezer
In-room kitchen
In-room microwave
Laundry facilities
Living room
Soundproofed rooms
Conveniences
ATM
Grocery/convenience store
Laundry facilities
Guest services
Dry cleaning/laundry service
Housekeeping (on request)
Outdoors
Garden
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Front entrance ramp
Wheelchair accessible (may have limitations)
Room amenities
Bedroom
Blackout drapes
Egyptian cotton sheets
Hypo-allergenic bedding
Bathroom
2 private bathrooms
Bathtub or shower
Free toiletries
Hair dryer
Shampoo
Soap
Towels provided
Entertainment
Flat-screen TV
Food and drink
Coffee/tea maker
Cookware, dishware, and utensils
Dining table
Dishwasher
Electric kettle
Full-sized refrigerator/freezer
Hob
Kitchen
Microwave
Oven
Toaster
More
Heating
Individual decor
Individual furnishings
Iron/ironing board
Laundry detergent
Living room
Soundproofed rooms
Washing machine
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: GBP 50
Minimum check-in age: 21
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available
Special check-in instructions
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's Klevio mobile app before check-in
Access methods
Private entrance, smart lock
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 75.0 per stay
Payment types
Important information
Optional extras
Early check-in fee: GBP 50 (subject to availability)
Late check-out fee: GBP 50 (subject to availability)
Housekeeping fee: GBP 100 per stay
Crib (infant bed) fee: GBP 75.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
We should mention
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Parking height restrictions apply
Property is also known as
London Excel O2 Arena London City Airport LCY
London Excel O2 Arena London City Airport LCY Apartment
Apartment London Excel - O2 Arena – London City Airport (LCY)
London Excel - O2 Arena – London City Airport (LCY) London
Excel O2 LCY Apartment
London Excel O2 Arena London City Airport LCY
Excel O2 LCY
London Excel O2 Arena – London City Airport (LCY)
London Excel O2 Arena – London City Airport (LCY)
London Excel - O2 Arena - London City Airport Hotel
London Excel - O2 Arena - London City Airport London
London Excel - O2 Arena - London City Airport Hotel London
London Excel - O2 Arena - London City Airport Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 4 reviews
10 - Excellent
0
Rating 8 - Good. 2 out of 4 reviews
8 - Good
2
Rating 6 - Okay. 2 out of 4 reviews
6 - Okay
2
Rating 4 - Poor. 0 out of 4 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 4 reviews
2 - Terrible
0
8.0/10
Cleanliness
5.4/10
Staff & service
10/10
Amenities
7.0/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
8/10 Good
Damon
19 Apr 2024
Liked: Property conditions & facilities
Damon
Stayed 5 nights in Apr 2024
6/10 Okay
Jessica
Travelled with family
29 Jun 2023
Laundry “facilities” as advertised is only a washer, no dryer. This means you will have to hang your clothes and towels to dry on the balcony. Also, you are only provided one set of towels per person for stays up to 7 days, which means if you want clean towels you can wash them and then hang them to dry. I realize this is normal in Europe but if you know people from the US especially are renting from you then it should be communicated that there is no dryer and to bring extra clothes so you don’t have to wash.
Also, not all toiletries promised were provided, only body wash.
Close to an airport and train so it can be noisy if you sleep with the windows open.
Jessica
Stayed 6 nights in Jun 2023
6/10 Okay
Kei
Travelled with family, Travelled with group
21 Apr 2023
Liked: Cleanliness, amenities
Disliked: Staff & service
Pros:
Easy access to bus lines & DLR station.
Area felt safe for most part, even at night.
Place is nice & pictures were representative of what to expect.
Everything seemed clean & carpeting in bedrooms looked fairly new.
Locking mechanism is finicky & tricky, requiring reading & testing to understand what needed to be done. But once you got the hang of it, felt very safe.
Enough "beds" for 6 grown adults: 2 in each bedroom, couch (in picture) converts to a bed, & single futon seat that can lay out (description in listing was not clear).
Cons:
Communication left a lot to be desired. It was Easter weekend so some slack should be given. But took almost entire stay to get extra Smart Keys for group. Not knowing digital smart key via smartphone was used until day in advance, was not possible to get it all taken care of before weekend started. Emailed multiple times, but was told my emails were not going through, even though my first email went through and I continued to reply to the original message. Had to call twice to finally get Smart Keys set up for 2 other people (total of 3). Physical key exists, but don't have access to it until once inside. Advance notice would have been preferable.
The Smart Key for front door REQUIRES a smartphone & doesn't always respond quickly.
Kitchen sink not installed correctly.
Couch & futon "bed" are very uncomfortable.
Water heater set on timer; no hot water between 12-6:30am.
Shower drain of in-suite bathroom not cleaned out well.