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Novotel London Canary Wharf Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel London Canary Wharf Hotel

Front of property
Indoor pool
Cocktail bar
Sports facility
Studio, 1 King Bed

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Restaurant
  • Pool
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Bar
    Bar

Explore the area

Map
40 Marsh Wall, London, England, E14 9TP
  • One Canada Square
    8 min walk
  • Museum of London Docklands
    10 min walk
  • Cutty Sark
    12 min drive
  • London (LCY-London City)
    19 min drive

Room options

View all photos for Superior Double Room, 1 Double Bed

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Double Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds, Accessible

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Room, 2 Single Beds, Accessible

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Single Beds

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed (Premium)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Executive Room, 1 Double Bed (Premium)

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed, City View

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Double Room, 1 Double Bed, City View

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds, City View

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, 2 Single Beds, City View

  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Tribe London Canary Wharf

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (1884)
The price is NZ$580
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Tribe London Canary Wharf

About the area

London

With a stay at Novotel London Canary Wharf Hotel in London (Canary Wharf), you'll be a 1-minute drive from Thames River and 7 minutes from Tower Bridge. .This eco-certified hotel is 2.9 mi (4.6 km) from Tower of London and 3.1 mi (4.9 km) from ExCeL Exhibition Centre.

What's nearby

  • Tower Bridge - 7 min drive - 4.8 km
  • ExCeL Exhibition Centre - 8 min drive - 5.0 km
  • Tower of London - 8 min drive - 4.7 km
  • London Bridge - 10 min drive - 6.6 km
  • O2 Arena - 11 min drive - 7.0 km

Getting around

  • Limehouse Station - 4 min drive
  • Heron Quays DLR Station - 6 min walk
  • London City Airport (LCY) - 19 min drive

Restaurants

  • ‪Bagel Factory - ‬7 min walk
  • ‪Pret a Manger - ‬5 min walk
  • ‪Obicà - ‬5 min walk
  • ‪Five Guys Canary Wharf - ‬7 min walk
  • Bokan 38/39

About this property

Novotel London Canary Wharf Hotel

Eco-certified London hotel in Canary Wharf with a fitness center
Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Make yourself at home in one of the 313 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Be sure to enjoy recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at Canary Coffee or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services.
Full breakfasts are available for a surcharge between 7:00 AM and 11:00 AM on weekends.
Canary Coffee - Onsite coffee shop.
BOKAN 37 - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.
BOKAN 38 - This cocktail bar serves light fare only. Open daily.
BOKAN 39 - Onsite rooftop bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Full breakfast available for a fee weekends 7:00 AM–11:00 AM: GBP 25 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Canary Coffee
  • BOKAN 37
  • BOKAN 38
  • BOKAN 39

Things to do

  • Bike parking
  • Bike storage
  • Fitness centre
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Hardwood flooring in room
  • Deep-pile carpet in room

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 25 per person
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel London Canary Wharf Hotel
Novotel London Canary Wharf
Novotel London Canary Wharf (opening November 2016)
Novotel London Canary Wharf England
Novotel London Canary Wharf (Opening soon)
Novotel London Canary Wharf
Novotel London Canary Wharf Hotel Hotel
Novotel London Canary Wharf Hotel London
Novotel London Canary Wharf Hotel Hotel London

Novotel London Canary Wharf Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1003 reviews" "
Rating 8 - Good. 247 out of 1003 reviews" "
Rating 6 - Okay. 64 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sam

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kingsley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great interior . Very interactive front desk. Enjoyed the Bokan bar experience.
Stayed 1 night in Jul 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel!! Area was a bit too remote, and too much construction made accessing the hotel difficult.
Stayed 7 nights in Aug 2024

8/10 Good

Monsurat

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Aug 2024

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay!
Stayed 3 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel with great facilities.
Good modern hotel, breakfast and bar have great views. Room modern, could do with some minor repairs but good for great location in Canary Wharf. Breakfast good but a little hectic when busy. Staff are lovely.
Stayed 2 nights in Aug 2024

10/10 Excellent

Keryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

david, Gillingham

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and great location
Perfect stay with my little boy.. My only suggestion for improvements would be: Robes and slippers in the room Stricter rules about boisterous behaviour in the pool ☺️☺️☺️
Stayed 1 night in Jul 2024

10/10 Excellent

Shapelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 1 night in Jul 2024

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, rooms lovely. We were upgraded to a city view room which was amazing
Stayed 4 nights in Jul 2024

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
Greta hotel for Docklands/ Canary Wharf. Fantastic breakfast! Only gripe is AC. Hot day in London but room wouldn’t go below 24c.
Stayed 1 night in Jul 2024

10/10 Excellent

Melvin, Roosendaal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
Terrible customer service, I would not book.
We were very disappointed with our stay at this hotel. Very disappointing, considering the price you pay also. The biggest issue, is the customer service. It is certainly the worst I ever ever encountered, other guests we met in the hotel were also complaining about the customer service. They also said they would never return or recommend this hotel. The front house staff and guest room services are incredibly unprofessional and exceptionally rude. I required some water, as I had been coughing, and the receptionist told us they couldn’t give us water! They lack empathy, and common courtesy. I would not recommend this hotel. Book elsewhere, which values you and your money!
Stayed 3 nights in Jul 2024

8/10 Good

Adam

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely staff
We did a short stay to celebrate our anniversary and when we went to check in they gave us an upgrade. We didn’t expect it as we didn’t even ask nor did we mention why we booked the hotel. So we were honestly suprised and grateful the room was lovely and we have a wonderful time too. Thank you to the lady who checked us in at the front desk
Stayed 1 night in Jul 2024

8/10 Good

Sethuram Balaji, Silver Spring

Travelled with family
Liked: Staff & service, amenities
We stayed for a week. Location is fantastic with easy access to Jubilee line, Elizabeth line ( which connects to Heathrow) and DLR. Canary place, Canada place and Cabot place are right there and offer plenty of food options. The main complaint was house keeping (missing towels, stains on carpet/bedding etc). They could improve on this front. I would stay here again due to location and would rate this highly if they can get house keeping improved.
Stayed 7 nights in Jul 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Charles, Sanderstead

Stayed 2 nights in Jun 2024

10/10 Excellent

VICKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Mercedes

Stayed 4 nights in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Kloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024