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Novotel London Canary Wharf Hotel

4.0 star property

Photo gallery for Novotel London Canary Wharf Hotel

Cocktail bar
Creator video - submitted by anuroop-sahu
Cocktail bar
Front of property
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
40 Marsh Wall, London, England, E14 9TP
  • Place, One Canada Square
    ‪6 min walk‬
  • Place, Thames River
    ‪9 min walk‬
  • Place, Museum of London Docklands
    ‪11 min walk‬
  • Airport, London (LCY-London City)
    ‪13 min drive‬

Room options

View all photos for Executive Room, 1 Double Bed (Premium)

Executive Room, 1 Double Bed (Premium)

Executive Room, 1 Double Bed (Premium)

8.4 out of 10
Very good
(7 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

8.6 out of 10
Excellent
(59 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, 2 Single Beds

8.4 out of 10
Very good
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • 21 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

8.0 out of 10
Very good
(5 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed, City View

Superior Double Room, 1 Double Bed, City View

Superior Double Room, 1 Double Bed, City View

8.6 out of 10
Excellent
(10 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds, City View

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, 2 Single Beds, City View

8.8 out of 10
Excellent
(3 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Accessible

Superior Room, 2 Single Beds, Accessible

Superior Room, 2 Single Beds, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

London

With a stay at Novotel London Canary Wharf Hotel in London (Canary Wharf), you'll be a 1-minute drive from Thames River and 8 minutes from ExCeL Exhibition Centre. .This hotel is 2.9 mi (4.6 km) from Tower of London and 2.9 mi (4.7 km) from Tower Bridge.

What's nearby

  • One Canada Square - 6 min walk - 0.5 km
  • Crossrail Place Roof Garden - 9 min walk - 0.8 km
  • Thames River - 9 min walk - 0.8 km
  • Billingsgate Market - 10 min walk - 0.9 km
  • Museum of London Docklands - 11 min walk - 0.9 km

Getting around

  • Limehouse Station - 4 min drive
  • Heron Quays DLR Station - 7 min walk
  • London City Airport (LCY) - 20 min drive

Restaurants

  • Bōkan 37
  • ‪No. 35 Mackenzie Walk - ‬7 min walk
  • ‪The Henry Addington - ‬6 min walk
  • ‪Obicà - ‬5 min walk
  • ‪Cinnamon Restaurant And Bar - ‬3 min walk

About this property

Novotel London Canary Wharf Hotel

Hotel with a sauna, 4-minute walk to Thames River
Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Make yourself at home in one of the 313 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Be sure to enjoy recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at Canary Coffee or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services.
Full breakfasts are available for a surcharge between 7:00 AM and 11:00 AM on weekends.
Canary Coffee - Onsite coffee shop.
BOKAN 37 - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.
BOKAN 38 - This cocktail bar serves light fare only. Open daily.
BOKAN 39 - Onsite rooftop bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BOKAN 37
  • BOKAN 38
  • BOKAN 39
  • Canary Coffee

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Accessibility

  • Hardwood flooring in room
  • High-pile carpet in room
  • Lift

More

  • 100% renewable energy
  • 39 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 25 per person
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel London Canary Wharf Hotel
Novotel London Canary Wharf
Novotel London Canary Wharf (opening November 2016)
Novotel London Canary Wharf England
Novotel London Canary Wharf (Opening soon)
Novotel London Canary Wharf
Novotel London Canary Wharf Hotel Hotel
Novotel London Canary Wharf Hotel London
Novotel London Canary Wharf Hotel Hotel London

Novotel London Canary Wharf Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1000 reviews
Rating 8 - Good. 242 out of 1000 reviews
Rating 6 - Okay. 76 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Julious

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 1 night in Oct 2025

10/10 Excellent

Stephano, Westcliff-on-Sea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great facilities and a really convenient location.
Stayed 1 night in Oct 2025

6/10 Okay

Sharron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar could have had a few more options of flavoured gins and vodka. Just my preference. Staff were friendly and warm on reception and in the bar. Room was immaculate and it had a fridge to store our drinks.
Stayed 1 night in Oct 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel, would recommend.

Lovely large clean room with a really comfortable bed. Great location for visiting the O2, only one tube stop away. Lovely staff and great choice at breakfast with a view over the city.
Stayed 1 night in Oct 2025

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 6 nights. Checking was simple and my room on the 34th floor was more than adequate for me. The sauna and pool in the basement was nice as I always try to stay in a hotel with a sauna. Breakfast was really delicious and would definitely stay again
Stayed 6 nights in Sep 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room , bed was huge and so comfy . Staff were very helpful & friendly on check in
Stayed 1 night in Oct 2025

10/10 Excellent

Katie

Stayed 1 night in Oct 2025

8/10 Good

Joshua

Stayed 2 nights in Oct 2025

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, great rooms and easy walking distance for the train station.
Stayed 1 night in Oct 2025

10/10 Excellent

Bushra

Stayed 2 nights in Oct 2025

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2025

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service
Noisy and not very friendly
Stayed 1 night in Aug 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Joanne

Stayed 1 night in Sep 2025

4/10 Poor

Mohammed

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 7 nights in Sep 2025

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service all round.
Stayed 2 nights in Sep 2025

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice room with en-suite shower. Comfy beds - singles as came to town to see a show with my daughter. We enjoyed a swim in the pool followed by a sauna. Check out was 12 so gave us loads of time, without having to rush. The only thing I’d have liked would be provision of more than 2 teabags, some biscuits and hot chocolate sachets. They were no fruit teabags either, seemed a bit mean considering everything else was great. Staff very friendly and efficient at check in. We were able to leave our bags behind the desk as we arrived too early for check in as we were seeing a matinee performance, which was very beneficial.
Stayed 1 night in Sep 2025

8/10 Good

Derren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff, great property, and excellent breakfast. My only suggestion would be to improve the in room dining menu and offer more options to be available after midnight.
Stayed 4 nights in Sep 2025

10/10 Excellent

Abiodun

Excellent
Stayed 2 nights in Sep 2025

8/10 Good

Gary

Stayed 1 night in Sep 2025

10/10 Excellent

Charleen, Saddle Brook

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great place to stay. It had many restaurants and shops within walking distance. The train was very close to walk to as well - only a few stops (I think around 4 stops) to places like Big Ben. The service was great and the rooms were large with a phenomenal view of the Shard. Housekeeping services were great and the room was always cleaned and well stocked. Staff was very helpful and friendly. I would definitely stay here again when I come back to London.
Stayed 9 nights in Aug 2025

10/10 Excellent

Paige R

Stayed 1 night in Sep 2025

10/10 Excellent

Anita, Scottsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view of London’s skyline! Everyone is so kind. I added one extra night, got free upgrade which allow me to stay in my room with city view, no hassle to move around. The extra night I booked actually for a room smaller/no city view. Thank you so much! Highly recommended.
Stayed 1 night in Sep 2025

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was an awful stay, rude staff, pool area and changing rooms were dirty, constant noise coming from the air vent and window of the room, also was not told of the protest that was going on outside on one of the days, police officers were in and out of the hotel, barricades were put up around the hotel. It was the worst weekend away I have ever had.
Stayed 1 night in Sep 2025