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Novotel London Canary Wharf Hotel

4.0 star property

Photo gallery for Novotel London Canary Wharf Hotel

Front of property
Creator video
Cocktail bar
Yoga
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar

Explore the area

View map
40 Marsh Wall, London, England, E14 9TP
  • Place, One Canada Square
    ‪6 min walk‬
  • Place, Thames River
    ‪9 min walk‬
  • Place, Museum of London Docklands
    ‪11 min walk‬
  • Airport, London (LCY-London City)
    ‪13 min drive‬

Room options

View all photos for Executive Room, 1 Double Bed (Premium)

Executive Room, 1 Double Bed (Premium)

Executive Room, 1 Double Bed (Premium)

8.4 out of 10
Very good
(7 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

8.4 out of 10
Very good
(56 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, 2 Single Beds

8.4 out of 10
Very good
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed, City View

Superior Double Room, 1 Double Bed, City View

Superior Double Room, 1 Double Bed, City View

8.6 out of 10
Excellent
(9 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds, City View

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, 2 Single Beds, City View

8.8 out of 10
Excellent
(3 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds, Accessible

Superior Room, 2 Single Beds, Accessible

Superior Room, 2 Single Beds, Accessible

8.0 out of 10
Very good
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Lobby
Hilton London Canary Wharf
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,007 reviews
The price is NZ$393
includes taxes & fees
30 Nov - 1 Dec
Hilton London Canary Wharf

About the area

London

With a stay at Novotel London Canary Wharf Hotel in London (Canary Wharf), you'll be a 1-minute drive from Thames River and 7 minutes from Tower Bridge. .This hotel is 2.9 mi (4.6 km) from Tower of London and 3.1 mi (4.9 km) from ExCeL Exhibition Centre.

What's nearby

  • One Canada Square - 6 min walk - 0.5 km
  • Crossrail Place Roof Garden - 9 min walk - 0.8 km
  • Thames River - 9 min walk - 0.8 km
  • Billingsgate Market - 10 min walk - 0.9 km
  • Museum of London Docklands - 11 min walk - 0.9 km

Getting around

  • Limehouse Station - 4 min drive
  • Heron Quays DLR Station - 6 min walk
  • London City Airport (LCY) - 19 min drive

Restaurants

  • ‪The Henry Addington - ‬6 min walk
  • ‪No. 35 Mackenzie Walk - ‬7 min walk
  • ‪Obicà - ‬5 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Bōkan 37 - ‬1 min walk

About this property

Novotel London Canary Wharf Hotel

Hotel with a sauna, near Thames River
Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Make yourself at home in one of the 313 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Be sure to enjoy recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at Canary Coffee or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services.
Full breakfasts are available for a surcharge between 7:00 AM and 11:00 AM on weekends.
Canary Coffee - Onsite coffee shop.
BOKAN 37 - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.
BOKAN 38 - This cocktail bar serves light fare only. Open daily.
BOKAN 39 - Onsite rooftop bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BOKAN 37
  • BOKAN 38
  • BOKAN 39
  • Canary Coffee

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Accessibility

  • Hardwood flooring in room
  • High-pile carpet in room
  • Lift

More

  • 100% renewable energy
  • 39 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 25 per person
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel London Canary Wharf Hotel
Novotel London Canary Wharf
Novotel London Canary Wharf (opening November 2016)
Novotel London Canary Wharf England
Novotel London Canary Wharf (Opening soon)
Novotel London Canary Wharf
Novotel London Canary Wharf Hotel Hotel
Novotel London Canary Wharf Hotel London
Novotel London Canary Wharf Hotel Hotel London

Novotel London Canary Wharf Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1010 reviews
Rating 8 - Good. 251 out of 1010 reviews
Rating 6 - Okay. 81 out of 1010 reviews
Rating 4 - Poor. 39 out of 1010 reviews
Rating 2 - Terrible. 38 out of 1010 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Olowe, Barrie

Liked: Cleanliness
Stayed 7 nights in Aug 2025

10/10 Excellent

Mark van

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable stay
Stayed 1 night in Jun 2025

10/10 Excellent

Lucey

Stayed 2 nights in Aug 2025

10/10 Excellent

Cameron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay! The staff was very friendly and accomodating, especially Neli! Also in a great location with quick access to restaurants and other amentities.
Stayed 4 nights in Aug 2025

6/10 Okay

Alexandra

I received an early check in which was great, however when I got to the room the kettle wasn't working. I called down and reception said maintenance would be up, that was around 1pm, by 6pm still no one. I called again and reception sent a kettle but still took 20 mins. There weren't any items in the bathroom like shower cap, toothpaste etc. The main bin hadn't been emptied after day one.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lolada

Stayed 1 night in Aug 2025

10/10 Excellent

Paschal

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2025

8/10 Good

Louanna

Liked: Cleanliness, property conditions & facilities
Decent hotel. The service at the rooftop bar was far below the standard I would expect from any hotel
Stayed 1 night in Aug 2025

10/10 Excellent

H

Stayed 2 nights in Aug 2025

8/10 Good

Oliver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Lovely hotel, modern decor throughout and well kept. Fantastic views of the city and well located near to Canary Wharf. The only downside was that the room was so hot, our first room we couldn't get the inside temperature down from 27c which lead to a very uncomfortable nights sleep due to a faulty air con. The hotel did provide us a fan which helped a little. For the second night they moved us into another room which we appreciated but unfortunately it was a similar story though this room was slightly cooler at around 25c. Again the fan was helpful. I would stay here again but they need to do something about the temperature of the rooms.
Stayed 2 nights in Aug 2025

10/10 Excellent

Komaldeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Roman

Stayed 3 nights in Aug 2025

8/10 Good

Matthew

Travelled with partner
Liked: Staff & service
Really great views from those rooms on high floors, we were on floor 30 and it was great. Cleanliness especially in the swimming pool sauna area was poor and we did report it to guest services as dirty underwear was left strewn across changing facilities, there were no towels and the hairdryer wasn’t working for example. Breakfast and particular was great and a tip is to try and get there early to get a window seat.
Stayed 2 nights in Aug 2025

10/10 Excellent

Brittney N, Hartford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Lots of restaurants, shopping and easy access to the tube. The rooftop bar is beautiful.
Stayed 6 nights in Jul 2025

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a pleasure

This was my fourth visit to Novotel Canary Wharf, and once again, it exceeded every expectation. My only regret was not staying longer. From the moment I arrived, the staff made me feel truly valued. TJ at reception greeted me warmly and answered every question with ease, while Kevin came to my rescue when I dropped my ring in the sink- his kindness and patience were greatly appreciated. Breakfast was a daily highlight- not only for the breathtaking panoramic views, but also for Barbara’s attentive and friendly service. The facilities are excellent. I made full use of the gym each day, returning to a spotless room with fresh towels, a neatly made bed, and a fridge stocked with water. My last evening was unforgettable at Bōkan, thanks to Lee, and Alex C., who crafted exceptional cocktails as the sun set over the city. The rooftop terrace is an absolute must for drinks and a view, while also offering a welcoming and comfortable space for those dining alone. Novotel Canary Wharf continues to deliver comfort, style, and genuine hospitality. I look forward to returning- next time for longer.
Stayed 4 nights in Aug 2025

10/10 Excellent

Elion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Nice
Stayed 1 night in Aug 2025

8/10 Good

S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great all round

Amazing views at breakfast; great pool & sauna and lovely rooms.
Stayed 2 nights in Aug 2025

2/10 Terrible

Rasool Khan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Rude the booking reservation manager

I have reserved room and I was to pay at the hotel reception and I didn’t booked just reserved and it was clearly mention that you want to pay online or you want to pay at hotel I choose pay at hotel and also mention that put your card details and we will never charge you without your consent so because of some reason I didn’t went and the hotel deduct £211 then I contact with the duty reservation manager I explained he was very rude instead of he explain me he has no thoughts no explanation regarding the hotel policy he was rude to me , said we can’t do and I ask for compensation he still have no answer no idea and was rude and unprofessional and unexperienced staff , he doesn’t know that I am the manager of this 5* hotel and how should I talk with our customers, and I ask to give me your duty manager or other high ranked manager to contact with them but he was unprofessional and was very rude , I am very disappointed and will never booked and never recommend to anyone if they have these type of rude and unprofessional staff ,
Stayed 1 night in Aug 2025

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was fantastic. Clean, great staff who were more than helpful. However the current situation regarding the Britannia Hotel across the road made the trip a bit uncomfortable. Hopefully that gets resolved soon. Without that this would have been 5* across the board.
Stayed 1 night in Aug 2025

8/10 Good

Gabriele

Liked: Cleanliness, amenities, property conditions & facilities
Property was great and breakfast and room was amazing. The only bad thing was this incredibly rude lady downstairs who kept shouting at us to move around when we were quequing. All the other staff was so lovely. Breakfast was delicious and view was great. The roof bar is awesomw but the prices are ridiculously expansive, 30£ for 2 small glasses of wine is a bit much.
Stayed 2 nights in Aug 2025

10/10 Excellent

Antonella

Stayed 2 nights in Aug 2025

10/10 Excellent

J'N'dye

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay here. I would definitely book again the next time i go to london. Great location. Room was very clean and had a lovely view of london. Bed was comfortable as well. Room was very spacious too which was nice.
Stayed 2 nights in Aug 2025

8/10 Good

Ingrid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were really nice but the breakfast was average.
Stayed 1 night in Aug 2025

10/10 Excellent

clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025