Upon arrival at reception, the welcome was anything but warm. The receptionist asked for my name, and after hearing it, immediately requested my passport. As UK residents, we found this surprising and explained that we did not have our passports with us. Despite offering my BRP and British Driver's License as valid identification, we were met with hesitation and what felt like unnecessary scrutiny. This interaction left my wife and me feeling extremely uncomfortable, almost as though we were being interrogated by immigration officials rather than being welcomed as paying guests.
After resolving the identification issue, the receptionist claimed our booking wasn’t in the system until I provided the reference number. She eventually found it but offered no apology or explanation for the confusion. We were then handed our room key with a simple, “Breakfast is from 7 to 11 am,” and no further guidance or introduction to the hotel facilities. For a hotel of this standard, basic hospitality seemed entirely absent.
The room itself was underwhelming. For a premium price, we expected thoughtful amenities, but there was only one plug socket on one side of the bed none on the other. The TV lacked modern streaming options like Netflix, which are now standard in even lower-rated accommodations.
The cleanliness was also unacceptable. There was a handprint one river side window, black mold in the shower corners and white spot stains all over the floor.