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Hilton Birmingham Metropole

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Birmingham Metropole

Indoor pool
Hypo-allergenic bedding, in-room safe, individually decorated, desk
2 bars/lounges
Deluxe Penthouse | Lake view
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Room service
    Room service

Explore the area

Map
National Exhibition Centre, Birmingham, England, B40 1PP
  • Pendigo Lake
    3 min walk
  • National Exhibition Centre
    8 min walk
  • Resorts World Arena
    8 min walk
  • Birmingham (BHX)
    7 min drive

Room options

View all photos for Deluxe Penthouse

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Penthouse

  • 93 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Dinner By The Water Stay)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed (Dinner By The Water Stay)

  • Sleeps 2
  • 1 King Bed

Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite, 1 King Bed

  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Parking)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room, 1 King Bed (Parking)

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Double Beds

Twin Room, 2 Double Beds

Twin Room, 2 Double Beds

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (New Year Gala)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room, 1 King Bed (New Year Gala)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Family)

Executive Room, 1 King Bed (Family)

Executive Room, 1 King Bed (Family)

  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Living area

Family Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Executive lounge

Suite, 1 King Bed, Corner

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Business Lounge Access

Junior Suite, 1 King Bed, Business Lounge Access | Living area

Junior Suite, 1 King Bed, Business Lounge Access

  • Sleeps 4
  • 1 King Bed

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed

Single Room, 1 Double Bed

  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

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Free WiFi
Restaurant
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About the area

Birmingham

Located in Birmingham (Marston Green), Hilton Birmingham Metropole is within a 10-minute walk of National Exhibition Centre and The Bear Grylls Adventure. .This family-friendly hotel is 0.9 mi (1.4 km) from Resorts World Birmingham and 13.8 mi (22.2 km) from Bullring & Grand Central.

What's nearby

  • National Exhibition Centre - 8 min walk - 0.7 km
  • Resorts World Arena - 8 min walk - 0.7 km
  • The Bear Grylls Adventure - 8 min walk - 0.7 km
  • The Vox Conference Centre - 10 min walk - 0.8 km
  • Resorts World Birmingham - 10 min walk - 0.9 km

Getting around

  • Air Rail Link Tram Stop - 5 min drive
  • Solihull Hampton-in-Arden Station - 6 min drive
  • Birmingham Airport (BHX) - 7 min drive

Restaurants

  • ‪Caffè Nero - ‬4 min drive
  • ‪Subway - ‬7 min walk
  • ‪Food & Bar Hall 3 NEC - ‬13 min walk
  • ‪PizzaExpress - ‬10 min walk
  • ‪Gild Lobby Bar & Lounge - ‬1 min walk

About this property

Hilton Birmingham Metropole

Family-friendly Birmingham hotel in Marston Green with 2 restaurants
Hilton Birmingham Metropole offers 795 accommodations with safes and hair dryers. These individually decorated accommodations include desks. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Birmingham hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 795 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including a 24-hour health club, an indoor pool, and a spa tub. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Birmingham? This hotel has 59998 square feet (5574 square meters) of space consisting of conference space and 31 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Hilton Birmingham Metropole has 2 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 15.00 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 18.00 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Free daily reception
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Concerts/live shows
  • Indoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra beds
  • High chair
  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Conference space (59998 square feet)
  • Meeting rooms - 31

Outdoors

  • Outdoor furniture

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Free rollaway beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • TV channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.00 per person
  • Self parking fee: GBP 15.00 per night
  • Pet fee: GBP 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Birmingham Hilton
Birmingham Metropole
Birmingham Metropole Hilton
Hilton Birmingham Metropole
Hilton Metropole Birmingham
Hilton Metropole Hotel Birmingham
Metropole Birmingham
Metropole Birmingham Hilton
Metropole Hilton
Metropole Hilton Birmingham
Hilton Birmingham Metropole Hotel Birmingham
Hilton Birmingham Metropole Hotel
Hilton Metropole
Hilton Birmingham Metropole Hotel
Hilton Birmingham Metropole Birmingham
Hilton Birmingham Metropole Hotel Birmingham

Hilton Birmingham Metropole Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 280 out of 655 reviews" "
Rating 8 - Good. 160 out of 655 reviews" "
Rating 6 - Okay. 93 out of 655 reviews" "
Rating 4 - Poor. 79 out of 655 reviews" "
Rating 2 - Terrible. 43 out of 655 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

James

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Alan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Worst Hilton Ever!! Parking is expensive.. even Premier in include FREE parking as your a paying guest. NOT Hilton….£29 extra on top of an already expensive room. The room had paper this walls, was up all nite due to loud people from a conference. Not consideration for people sleeping at 2am! This was by far the worst place at the NEC to stay. Would not recommend at all. The only thing about the stay that was good was the breakfast. Everything else was a let down/rip off. Will not stay here again and probably won’t consider any other Hilton.
Stayed 1 night in Aug 2024

6/10 Okay

Stuart

Travelled with partner
Liked: Property conditions & facilities
Breakfast was very poor
Stayed 1 night in Aug 2024

2/10 Terrible

AMBIK

Stayed 1 night in Aug 2024

6/10 Okay

Shamila

Travelled with family and small children
Disliked: Cleanliness
There was no warmth to the hotel. The front of house staff just seemed very transactional. The room itself was fine but it could have done with a thorough clean. There was a dust web above our bed on the ceiling for the two nights we stayed showing that the cleanliness wasn’t really up to scratch. The pool was okay but the changing rooms were horrid. Would class it more as a 3 star.
Stayed 2 nights in Aug 2024

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Shereen

Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Beautiful room but the lounge was a let down.
Check-in very friendly and check out similar. The room was lovely and toiletries were a nice added touch. The pillows were not my favourite as I prefer foam pillows so a choice would have made the room perfect as everything else was great. The lounge bar was empty and a very disappointing area maybe because it was empty but the food whilst quick gave us both upset stomach’s sadly. The food was reasonably priced but the wine was not. We booked to be close to the NEC and we were which was great. We’d stay again but probably not eat there.
Stayed 1 night in Aug 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were amazing!
Stayed 1 night in Aug 2024

10/10 Excellent

Sarah

Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business stay
Had a great 3 day stay whilst working in Birmingham. Pool and gym were great, lovely breakfast, nice big family room. Overall it was spot on.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic clean executive family room.
Hotel was lovely and clean, although our room did need a burst of air freshner when we got to our room. Luckily the cleaning staff where cleanimg the next room and were so kind to help. Floor space is limited. Executive lounge offers free drinks and nibbles..very limited options for vegetarian or vegan guests.
Stayed 1 night in Aug 2024

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Really lovely hotel, great amenities and very helpful staff. Very modern, spacious, relaxing place to stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

KO

Stayed 2 nights in Aug 2024

10/10 Excellent

Gabrielle

Stayed 1 night in Jul 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

4/10 Poor

Harvey

Stayed 1 night in Jul 2024

2/10 Terrible

shuell

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
no air con in family room
there was no air con in the room, the receptionist at front desk did try to help by offering another room but this should have been communicated to us earlier - not a typical Hilton experience.
Stayed 3 nights in Jul 2024

2/10 Terrible

Misbah

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service
I’m very suprised that this is a Hilton hotel. No where near satisfactory staying here. DO NOT RECOMMEND
Stayed 1 night in Jul 2024

8/10 Good

Letebrhan

Travelled with family
It's ok.
Stayed 3 nights in Jul 2024

4/10 Poor

Louise, Burton upon Stather

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
The staffs are very helpful and friendly
Stayed 1 night in Jul 2024

2/10 Terrible

Alex

Stayed 1 night in Jul 2024