Truly awful.
At check in you are met with a demand for photo ID from every staying guest which is pointless and very unwelcoming.
In our case we were given a room on the 6th floor bearing in mind the lift only travels to the 5th floor so we had an extra flight of narrow claustrophobic stairs to climb to reach our room
Floorboards are noisy on the way up but nothing compared to our room where it is impossible to move without loud creaking AT EVERY STEP! And it's not just the floors, I had a terrible night's sleep due to the comings and goings of other guests talking/shouting, creaking their own floors and snoring. Yes actually hearing the guests in the next room snoring as if they were in a tent next to yours on a family campsite.
If this had been a cheap option I would still have been disappointed but at £80 a night this place is disgusting.
Also the demand to see our room keys on return from a night out at 11pm from the rude, Pringle scoffing doorman was unnecessary and further unwelcoming.
Don't be fooled by the glamorous staircase, a remnant of this building's glory days,it is now a dilapidated hole staffed by cold, disinterested and rude workers.