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The Star Hotel

3.0 star property

Photo gallery for The Star Hotel

Front of property
Exterior
Front of property
Bar (on property)
Individually decorated, individually furnished, desk, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Housekeeping

Explore the area

View map
26 High Street, Southampton, England, SO14 2NA
  • Place, WestQuay Shopping Centre
    ‪5 min walk‬
  • Place, Mayflower Park
    ‪6 min walk‬
  • Place, Southampton Cruise Terminal
    ‪3 min drive‬
  • Airport, Southampton (SOU)
    ‪9 min drive‬

Room options

View all photos for Small Double Room

Individually decorated, individually furnished, desk, iron/ironing board

Small Double Room

7.8 out of 10
Good
(31 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Single Room

7.0 out of 10
Good
(16 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

7.0 out of 10
Good
(10 reviews)
  • 16 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Double Room

7.6 out of 10
Good
(22 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Double or Twin Room

Individually decorated, individually furnished, desk, iron/ironing board

Family Double or Twin Room

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

9.2 out of 10
Wonderful
(9 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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The price is NZ$96
includes taxes & fees
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About the area

Southampton

With a stay at The Star Hotel in Southampton (Southampton City Centre), you'll be a 1-minute drive from WestQuay Shopping Centre and 5 minutes from Southampton Cruise Terminal. .This hotel is 6.3 mi (10.2 km) from New Forest National Park and 9.6 mi (15.4 km) from Paultons Family Theme Park - Home of Peppa Pig World.

What's nearby

  • WestQuay Shopping Centre - 5 min walk - 0.4 km
  • Mayflower Park - 6 min walk - 0.5 km
  • St. Mary's Stadium - 13 min walk - 1.2 km
  • Mayflower Theatre - 14 min walk - 1.2 km
  • Southampton Cruise Terminal - 3 min drive - 2.0 km

Getting around

  • Southampton Central Station - 17 min walk
  • Southampton (SOU) - 21 min drive

Restaurants

  • ‪The Standing Order - ‬1 min walk
  • ‪Coriander Lounge - ‬1 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪The Titanic - ‬2 min walk
  • ‪Heavenly Desserts Southampton - ‬1 min walk

About this property

The Star Hotel

Hotel with a restaurant, a short walk to WestQuay Shopping Centre
The Star Hotel offers 44 accommodations with coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. This Southampton hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Make yourself at home in one of the 44 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as desks and coffee/tea makers.
Make use of convenient amenities, which include complimentary wireless internet access and a banquet hall.
At The Star Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. This hotel has 3 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 10:30 AM.
The Star Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 7 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 9.95 for adults and GBP 5.95 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
The bedroom in the Small Double Room and Standard Single Room type is accessible by 1 flight of stairs.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately GBP 9.95 for adults and GBP 5.95 for children
  • Self parking fee: GBP 7.00 per day
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Star Hotel Southampton
Star Southampton
The Star Hotel Hotel
The Star Hotel Southampton
The Star Hotel Hotel Southampton

The Star Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 329 out of 977 reviews
Rating 8 - Good. 340 out of 977 reviews
Rating 6 - Okay. 164 out of 977 reviews
Rating 4 - Poor. 80 out of 977 reviews
Rating 2 - Terrible. 64 out of 977 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

DANIEL

Business traveller
Liked: Staff & service
Certain charm property but very dated. Bed ok but too soft. Low water pressure. Friendly staff.
Stayed 1 night in Jul 2025

6/10 Okay

Christopher, Seattle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Has to navigate multiple sets of stairs. The lift was not working, but our room was not accessible by lift. Shower was a bit slippery and had no grab bars. It was a very old hotel and the attabhed bar was quaint and quirky. was
Stayed 1 night in Jul 2025

8/10 Good

Michael

Stayed 1 night in May 2025

6/10 Okay

Vince

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Raymond

Travelled with partner
Liked: Cleanliness, staff & service
A lot of noise from the muti storey car park opposite our room from 5am onwards which kept waking us up
Stayed 1 night in Jul 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two Days at The Star Hotel

Quaint hotel with old world charm. Rooms were clean with all amenities. The shower in a big soaker tub gave a bit of a challenge to us who have arthritic hips but worked well. Appreciated the added air conditioner to our room as it was very hot days while we visited. Enjoyed the "guest" bar at the front of the hotel...the full and continental breakfast feast was delicious and the staff treated us like family. Wonderful experience.!
Stayed 2 nights in Jun 2025

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine for one night before our cruise

This hotel is fine. Clean, large room. The bathroom floor was squishy in places. The breakfast was mediocre.
Stayed 1 night in Jun 2025

4/10 Poor

Jim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Good location...staff friendly at check in. Elevator/lift broken so we had to walk upstairs. Not a big deal. However the staff used the same elevator to bring our bags up. Room was about 40 degrees Celcius. One window opened 6 inches. The other bolted down. Springs sticking out of bed. Mold in shower and outside. Tiles broken off. Paint peeling. Hardly slept because of the heat. Even though we had a fan. Tried to get ice to have cold drinks to cool down. The bar would only give us the equivalent of a glass of ice. Next time i would rent a car and park in a parking lot before i stayed here again. Note-we stay in hotels around the world. Some great. Some not. This one ranks up there for bow bad it was. No neat. No elevator. Dirty and run down.
Stayed 1 night in Jul 2025

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap cheerful good value for money
Stayed 1 night in Jul 2025

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
arrived June 28, 2025. old building built late 1700's. tiny rooms. leaning creaking floors and stair case. dirty bathroom. food crumbs on floor. elevator not working, room on fourth floor. manager assured me i would be refunded through expedia because of conditions i mentioned. refund has not occurred. expedia should be embaressed that they book this hotel. do not stay here.
Stayed 1 night in Jun 2025

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn't know that the hotel didn't have air conditioning. Management did provide portable fans. Breakfast was excellent and the hotel was clean. Elevator was not working which made access challenging but management did handle our luggage for us.
Stayed 1 night in Jun 2025

4/10 Poor

Mary

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Old ugly needs make over
Stayed 1 night in Jul 2025

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't!

I didn't expect much and wasn't disappointed but for £130 for one night I would expect a lot better. On checking in the lift was notably out of service so I had to carry my luggage to the top floor on one of the hottest days of the year. The room had a feeling of never having been refurbished since the seventies. Lumpy walls papered over with peeling embossed wallpaper, no cohesive furnishing, dirty looking carpet over an expected creaking floor. Paintwork that hasn't been prepared or painted. Aircon; what aircon? A floor standing fan with an uninviting handwritten note stating "do not move". The bathroom; again stuck in time, no effort to make it presentable. The window covered in years of grime, an overall patina of sepia. The shower cubicle looked yellowed and scruffy, the only positive was a good powerful shower. The bathroom floor seemed to slope towards the window and was covered in a lumpy vinyl covering. Barely any flow from the cold water tap. Luckily I had earplugs to block the noise of the boy racers tearing up the high street. I awoke to the sound of four rough sleepers having a lovely chat in the shop doorway opposite. Finally I was greeted with indifference by the night receptionist as I checked out early the next morning. He saw me arrive at the desk yet remained relaxing on a sofa nearby only moving when I requested I wanted to leave some luggage. I feel for the American family who checked in just behind me. Welcome to the UK!
Stayed 1 night in Jun 2025

4/10 Poor

Alex

Business traveller
Disliked: Amenities, property conditions & facilities
The property is in a central location in Southampton and the staff were polite. Internet was good. Unfortunately my room was very small and had no desk to work at, not great if travelling for business. The bathroom was in very poor condition. Taps in the sink loose, the shower had been painted but mould was visible through the paint and the base of the door frame rotted. Shower pressure was poor. The bathroom window had a flimsy net curtain on it exposing occupants to being seen from outside. The TV in the room glitched every few seconds. The window in the room could not be closed. The worst aspect was that there is a pub from a well-known chain across the quadrangle on which the hotel is on two sides and in which is a car park. Intoxicated people made alot of noise until late (post midnight) as did users of the carpark. Particularly unpleasant were alcoholics / drug addicts at the entrance to the carpark next to the hotel carpark screaming obscenities at each other. Because of the state of the windows none of this could be shut out. A fan was provided but the room was still very hot but this was a very hot few days.
Stayed 2 nights in Jul 2025

2/10 Terrible

Terence

Business traveller
Disliked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, it maybe dated but the bed was very comfy, very clean and staff very welcoming. Luft out of service at the mo, so best suited if you are mobile or check with hotel first. Great location in centre of town, 20 min walk from railway station.
Stayed 1 night in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

2/10 Terrible

Rob

Business traveller
Disliked: Property conditions & facilities, room comfort
Its close to Red Funnel Ferry and shopping centre. Very cheap bar. But hotel is very run down and tatty. Both rooms i stayed in stank of stale tobacco.
Stayed 2 nights in Jun 2025

6/10 Okay

Brenda

Stayed 1 night in Jun 2025

10/10 Excellent

Astrid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Charming older, but updated, hotel. Lovely breakfast!
Stayed 2 nights in Jun 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Great location, nearby shops, sites, restaurant and grocery stores. Historic. Breakfast buffet. Large room. Friendly, helpful staff. What more could you ask for?
Stayed 2 nights in Jun 2025

6/10 Okay

Ian

Liked: Staff & service
overall, friendly run hotel. Okay for a short stay, served its purpose.
Stayed 1 night in Jun 2025

6/10 Okay

Chang Guang

Stayed 1 night in Jun 2025

10/10 Excellent

T Derrien

Liked: Cleanliness, staff & service
Front desk service was excellent. Good value for money, excellent location
Stayed 1 night in Jun 2025

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service
Carpets are showing their age hotel could use a bit of a refresh
Stayed 2 nights in Jun 2025