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The Star Hotel

3.0 star property

Photo gallery for The Star Hotel

Front of property
Front of property
Individually decorated, individually furnished, desk, iron/ironing board
Bar (on property)
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Housekeeping

Explore the area

View map
26 High Street, Southampton, England, SO14 2NA
  • Place, WestQuay Shopping Centre
    ‪5 min walk‬
  • Place, Mayflower Theatre
    ‪14 min walk‬
  • Place, Southampton Cruise Terminal
    ‪3 min drive‬
  • Airport, Southampton (SOU)
    ‪9 min drive‬

Room options

View all photos for Small Double Room

Individually decorated, individually furnished, desk, iron/ironing board

Small Double Room

7.8 out of 10
Good
(31 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Single Room

7.0 out of 10
Good
(16 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

7.2 out of 10
Good
(11 reviews)
  • 16 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Double Room

7.6 out of 10
Good
(23 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Double or Twin Room

Individually decorated, individually furnished, desk, iron/ironing board

Family Double or Twin Room

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

9.2 out of 10
Wonderful
(9 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior
ibis Southampton Centre
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
3.9 out of 5, Good, 1,084 reviews
The price is NZ$117
includes taxes & fees
23 Nov - 24 Nov
ibis Southampton Centre

About the area

Southampton

With a stay at The Star Hotel in Southampton (Southampton City Centre), you'll be a 1-minute drive from WestQuay Shopping Centre and 5 minutes from Southampton Cruise Terminal. .This hotel is 6.3 mi (10.2 km) from New Forest National Park and 9.6 mi (15.4 km) from Paultons Family Theme Park - Home of Peppa Pig World.

What's nearby

  • WestQuay Shopping Centre - 5 min walk - 0.4 km
  • Mayflower Park - 6 min walk - 0.5 km
  • St. Mary's Stadium - 13 min walk - 1.2 km
  • Mayflower Theatre - 14 min walk - 1.2 km
  • Southampton Cruise Terminal - 3 min drive - 2.0 km

Getting around

  • Southampton Central Station - 17 min walk
  • Southampton (SOU) - 21 min drive

Restaurants

  • ‪Coriander Lounge - ‬1 min walk
  • ‪The Standing Order - ‬1 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Heavenly Desserts Southampton - ‬1 min walk
  • ‪The Titanic - ‬2 min walk

About this property

The Star Hotel

Hotel with a restaurant, 4-minute walk to WestQuay Shopping Centre
The Star Hotel offers 44 accommodations with coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. This Southampton hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Make yourself at home in one of the 44 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as desks and coffee/tea makers.
Make use of convenient amenities, which include complimentary wireless internet access and a banquet hall.
At The Star Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. This hotel has 3 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 10:30 AM.
The Star Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 7 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 9.95 for adults and GBP 5.95 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
The bedroom in the Small Double Room and Standard Single Room type is accessible by 1 flight of stairs.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately GBP 9.95 for adults and GBP 5.95 for children
  • Self parking fee: GBP 7.00 per day
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Star Hotel Southampton
Star Southampton
The Star Hotel Hotel
The Star Hotel Southampton
The Star Hotel Hotel Southampton

The Star Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 337 out of 996 reviews
Rating 8 - Good. 347 out of 996 reviews
Rating 6 - Okay. 167 out of 996 reviews
Rating 4 - Poor. 81 out of 996 reviews
Rating 2 - Terrible. 64 out of 996 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dean

Stayed 1 night in Jul 2025

8/10 Good

Carly

Travelled with group
Liked: Cleanliness, staff & service

Good for a 3 star, little dated

Breakfast was limited, filter coffee only. Bathroom window just had a net curtain and was overlooked so didn’t use shower
Stayed 1 night in Aug 2025

6/10 Okay

Tatyana

Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint and Cozy

Classic UK hotel accommodations. Great breakfast and lovely property. If ever in the area again will definitely stay
Stayed 1 night in Jul 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is an older one, which has its charm but disatvantages. Near the hotel is a busy pub, our room was just above it. The rooms could be better maintained. Buy in general we were satisfied with our stay.
Stayed 2 nights in Jul 2025

6/10 Okay

William

Stayed 1 night in Aug 2025

6/10 Okay

Javier, Caguas

Travelled with group
Liked: Staff & service
Martina thanks for your recommendations.
Stayed 1 night in Jul 2025

8/10 Good

stefanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good hotel but no AC or elevator

This hotel worked for our short 3 day stay. The staff was great and very friendly. The room was in good shape and as described. I filtered my hotel search to include AC so beware it doesn’t have AC or a working elevator. The front desk and owner told us it was getting fixed the next day after we checked. It was not so FYI. We didn’t take advantage of that in house breakfast. We just went to the bakery across the street. I wound close by saying this is a good hotel not great.
Stayed 2 nights in Jul 2025

6/10 Okay

Pauline

Liked: Staff & service
My room 66 was at the top of 3/4 flights of stairs, the lift was only used for luggage. The room was hot,only a fan and small window.The weather was usually hot on 17 jul ,but due to roof gully no wind blows into room .If air con is your thing dont stay here..the shower had mildew stains around the join to the wall ,and could do with a chemical treatment. The owner said he was renovating, but this could be done now.Breakfast was well cooked, excellent bacon, No fresh bread rolls or fruit or cheese, only sliced bread for toast.For £120 a night I expected better. The reception lady was welcoming and helpful. The hotel is in a good central position for visiting the town and has an old world charm which was lovely. I would stay again but in a renovated room with air con or on a winter break
Stayed 2 nights in Jul 2025

6/10 Okay

Susan

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Service was great but our beds were uncomfortable

The beds were really uncomfortable, we barely slept. The location is great, the staff is helpful, the breakfast is good, maybe we had the wrong bedroom with uncomfortable beds.
Stayed 1 night in Jul 2025

4/10 Poor

Harry, New York

Liked: Staff & service
Disliked: Property conditions & facilities
No AC so couldn’t close windows and very noisy from weekend parties on the street. Great breakfast but building not in good condition.
Stayed 1 night in Jun 2025

8/10 Good

TONY TSAI PING

Travelled with family
Good location for relaxing stay before jumping on a cruise.
Stayed 1 night in Jul 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Chelsea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Just know that this place does not have a/c and the rooms are not updated. The elevators weren’t working which was not a problem for me but if I was traveling with my grandma it would be a problem.
Stayed 1 night in Jul 2025

6/10 Okay

DANIEL

Business traveller
Liked: Staff & service
Certain charm property but very dated. Bed ok but too soft. Low water pressure. Friendly staff.
Stayed 1 night in Jul 2025

6/10 Okay

Christopher, Seattle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Has to navigate multiple sets of stairs. The lift was not working, but our room was not accessible by lift. Shower was a bit slippery and had no grab bars. It was a very old hotel and the attabhed bar was quaint and quirky. was
Stayed 1 night in Jul 2025

8/10 Good

Michael

Stayed 1 night in May 2025

6/10 Okay

Vince

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Raymond

Travelled with partner
Liked: Cleanliness, staff & service
A lot of noise from the muti storey car park opposite our room from 5am onwards which kept waking us up
Stayed 1 night in Jul 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two Days at The Star Hotel

Quaint hotel with old world charm. Rooms were clean with all amenities. The shower in a big soaker tub gave a bit of a challenge to us who have arthritic hips but worked well. Appreciated the added air conditioner to our room as it was very hot days while we visited. Enjoyed the "guest" bar at the front of the hotel...the full and continental breakfast feast was delicious and the staff treated us like family. Wonderful experience.!
Stayed 2 nights in Jun 2025

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine for one night before our cruise

This hotel is fine. Clean, large room. The bathroom floor was squishy in places. The breakfast was mediocre.
Stayed 1 night in Jun 2025

4/10 Poor

Jim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Good location...staff friendly at check in. Elevator/lift broken so we had to walk upstairs. Not a big deal. However the staff used the same elevator to bring our bags up. Room was about 40 degrees Celcius. One window opened 6 inches. The other bolted down. Springs sticking out of bed. Mold in shower and outside. Tiles broken off. Paint peeling. Hardly slept because of the heat. Even though we had a fan. Tried to get ice to have cold drinks to cool down. The bar would only give us the equivalent of a glass of ice. Next time i would rent a car and park in a parking lot before i stayed here again. Note-we stay in hotels around the world. Some great. Some not. This one ranks up there for bow bad it was. No neat. No elevator. Dirty and run down.
Stayed 1 night in Jul 2025

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap cheerful good value for money
Stayed 1 night in Jul 2025

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
arrived June 28, 2025. old building built late 1700's. tiny rooms. leaning creaking floors and stair case. dirty bathroom. food crumbs on floor. elevator not working, room on fourth floor. manager assured me i would be refunded through expedia because of conditions i mentioned. refund has not occurred. expedia should be embaressed that they book this hotel. do not stay here.
Stayed 1 night in Jun 2025

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn't know that the hotel didn't have air conditioning. Management did provide portable fans. Breakfast was excellent and the hotel was clean. Elevator was not working which made access challenging but management did handle our luggage for us.
Stayed 1 night in Jun 2025