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Holiday Inn London - Sutton, an IHG Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn London - Sutton, an IHG Hotel

Exterior
Exterior
Indoor pool
Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board
Bar (on property)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot tub
  • Room service
  • Gym
  • Spa
  • Bar
  • Parking available

Explore the area

Map
Gibson Road, Sutton, England, SM1 2RF
  • Epsom Downs Racecourse
    9 min drive
  • St George's Hospital
    12 min drive
  • Wimbledon Tennis Club
    14 min drive
  • London (LGW-Gatwick)
    39 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • 22 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (High Floor)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 Queen Bed (High Floor)

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Room

  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

  • 25 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Premium Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 Queen Bed with Sofa bed

Room amenity

Premium Room, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Queen Bed with Sofa bed

Room amenity

Premium Room, 1 Queen Bed with Sofa bed

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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Breakfast available
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The price is NZ$141
for 1 night
includes taxes & fees
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About the area

Sutton

With a stay at Holiday Inn London - Sutton, an IHG Hotel, you'll be centrally located in Sutton, within a 15-minute drive of Surrey Hills and Wimbledon Tennis Club. .This eco-certified hotel is 11.6 mi (18.6 km) from Natural History Museum and 11.6 mi (18.7 km) from Buckingham Palace.

What's nearby

  • Epsom Downs Racecourse - 9 min drive
  • Wimbledon Tennis Club - 14 min drive
  • Clapham Common - 16 min drive
  • Chessington World of Adventures - 16 min drive
  • Hampton Court Palace - 20 min drive

Getting around

  • Morden South Station - 6 min drive
  • Sutton Station - 7 min walk
  • Gatwick Airport (LGW) - 39 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Moon on the Hill - ‬3 min walk
  • ‪Zizzi - ‬7 min walk
  • ‪Nando's - ‬7 min walk
  • ‪Cafe Kiko - ‬6 min walk

About this property

Holiday Inn London - Sutton, an IHG Hotel

Eco-certified Sutton hotel in Sutton West with a full-service spa
Holiday Inn London - Sutton, an IHG Hotel offers 119 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision. Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Spirit Health Club has 2 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 119 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a banquet hall.
Satisfy your appetite for dinner at the hotel's restaurant, The Junction Restaurant, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Sutton? This hotel has 484 square feet (45 square meters) of space consisting of conference space and 8 meeting rooms. Self parking (subject to charges) is available onsite.
To-go breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:30 AM.
The Junction Restaurant - This restaurant serves breakfast and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, Italian, Latvian, Lithuanian, Polish, Portuguese, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (GBP 15 per day)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • To-go breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:30 AM–10:30 AM on weekends: GBP 12 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • The Junction Restaurant

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities
  • Fridge (on request)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space (484 square feet)
  • Meeting rooms - 8

Spa

  • 2 treatment rooms
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchair-width doorways

More

  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Portable fan

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free tea bags/instant coffee
  • Fridge (on request)

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately GBP 12 per person
  • Uncovered self parking fee: GBP 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the swimming pool, health club, or fitness facility, while guests under 17 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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London Sutton Holiday Inn
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Holiday Inn London - Sutton, an IHG Hotel Hotel
Holiday Inn London - Sutton, an IHG Hotel Sutton
Holiday Inn London - Sutton, an IHG Hotel Hotel Sutton

Holiday Inn London - Sutton, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 324 out of 816 reviews" "
Rating 8 - Good. 321 out of 816 reviews" "
Rating 6 - Okay. 98 out of 816 reviews" "
Rating 4 - Poor. 45 out of 816 reviews" "
Rating 2 - Terrible. 28 out of 816 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sapphira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2024

6/10 Okay

Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived I was checked in by Shakia who was very professional. However when I went to my room at 16:05 the room hadn't been cleaned since the previous guest. it looked like a Bomb had hit it. I went Back to Shakia who was very apologetic and dealt with the situation very professionally. She even went to check on the new room herself to ensure that this had been cleaned. TV in the room didn't work so had to call down to reception again. Once again Shakia went above and beyond and manage to sort the issue, a dodgy lead in the back. After this first issues the rest of my stay was very nice. Staff are very polite and helpful, Gym & pool area were clean and tidy.
Stayed 1 night in Sep 2024

10/10 Excellent

PAUL V

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff were super friendly, especially the restaurant/bar staff who made our evening /breakfast really enjoyable.
Stayed 1 night in Sep 2024

10/10 Excellent

Shera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sutton IHG
Stay was good, perfect location for work, and great bar/restaurant and great breakfast, room was good , the only comment was that it was loud with other guests throughout the nights lots of doors slamming. Other than the other guests , it was good !
Stayed 3 nights in Sep 2024

10/10 Excellent

Nichola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, with good breakfast options
Stayed for Spa facilities. Unfortunately the hot tub was not working which was a big disappointment to us. Gave more leisure centre vibes than spa. We had late check out which was good. Have to pay to park. Parking spaces were way to small and tight aswell
Stayed 1 night in Aug 2024

6/10 Okay

David

Liked: Staff & service, property conditions & facilities
Was ok stayed at better hotels than this.
Stayed 1 night in Sep 2024

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family break
Enjoyed our 3 night stay, close enough to London and station close by, Gatwick 30 minutes away too Rooms were well equipped and big enough for our family of 4 Breakfast was great lots of choice Would definitely book again
Stayed 3 nights in Aug 2024

6/10 Okay

Kula

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Elaine

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Benjamin

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time staff was great and hopefully
Stayed 3 nights in Aug 2024

8/10 Good

Ka Yin Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Car park is good
Stayed 3 nights in Jun 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Rafal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Was an all-around good hotel. Good pubs and restaurants nearby and close to the trading to downtown London.
Stayed 2 nights in Aug 2024

10/10 Excellent

Hayley

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly
Stayed 1 night in Aug 2024

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking for a high cost
No cots in room despite being told they was in there when we checked in late at night. We then went and ate as we’d been told this. We then went to go to the room to sleep to find no cots at all. They then found 1 cot after a hour which was broken. Then found another that was ok. But meant we only had 1 cot and our daughter had to sleep in our bed. Meaning no sleep for us. Also found clothes drying on radiator from previous guests. So showing how well the room was cleaned. Oh and you had to pay for parking which isn’t mentioned on here
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good
Stayed 1 night in Jul 2024

6/10 Okay

SuEllen

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room was clean, bed no too comfortable though. The pool was nice but not open long enough to really be able to take advantage of. Located next to university and we were advised not to walk around late at night by locals
Stayed 2 nights in Jul 2024