2/10 Terrible
T E, Reading
3 Nov 2024
Disliked: Staff & service, amenities, property conditions & facilities
So much was awful about this hotel - more like a 2 star than 4 star
Booked an executive but informed that it was next to lift shaft. That should be classed as a standard not executive room. Got downgraded to accessible room (I use a scooter for distance) room was far from being accessible- doorway too narrow & door would need to be automatic. Bathroom was accessible. On the subject of accessible doorways - the main entrance is anything but accessible being in a tight S curve design - impossible to navigate even with the best scooter in terms of handling. Even if you go in through the banquet suite, you still have to navigate heavy internal doors.
Why have a shift change of reception staff at prime check in time. Check in was horrendously slow, staff could not give a damn. Where is the information on room service dinner. I used the QR code on the mirror but nowhere did it give details on what can be ordered for room service. Why wasn’t this information given at check in when I gave my credit card for the sole purpose of having room service.
If the hotel wasn’t on site of the NEC, I believe it would close due to poor service and obviously poor management that does not expect better standards from their staff.
Why on a Sunday morning did I have house keeping opening or attempting to open the door 3 times from 9.45 to 11.30 - check out was 12 noon!!!
And on leaving the hotel not one member of housekeeping even acknowledged me.
On leaving the hotel the pavement was blocked.
T E
Stayed 2 nights in Nov 2024