2/10 Terrible
carolina
18 Jan 2025
Liked: Cleanliness
Disliked: Staff & service
Poor customer service
Bad customer service to deliver my luggage the next day in mt. Fuji. They promised my luggage would be delivered next day before noon. I waited at my hotel in mt Fuji , called front desk and the employer didn’t want to give any information about my luggage. Just told me : “wait , your luggage will be there at the end of the day”! I had an itinerary, delivery luggage works very well in Japan but the employer was rude and he didn’t even want to give his name, had a train ticket to another town and couldn’t go because the employer that didn’t have any info. Hung up on me when I asked again for his name. Don’t be rude to guests , explain where is the luggage which arrives very late to my hotel in mt Fuji .
Don’t recommend to anyone. Japanese customer service and hospitality are not like that.
carolina
Stayed 1 night in Jan 2025