The front desk male staffer working on Aug 31st 4:45pm. I think he had glasses, i didn't get his name but I am writing this positive review because of him. He went above and beyond any normal standard and made this a 5 star experience. He offered suggestions for refreshments after seeing us carry 3 large shopping bags, sweating and catching our breath. Then he offered to order a taxi because we had 2 very heavy luggage. But when we said we were going to Haneda airport, he said it will be very expensive but you can also walk 5 mins to the bus stop 3 blocks from here and it will cost you 1/3 of the price and take you directly to the airport (1 stop). He was very friendly, kind and took a great deal of initiative (without being asked) to make our trip and transport better. I wish I got his name because I don't think many 5 star hotel staff will even do this. And this was hotel #5 after travelling to Osaka, Kyoto, Okinawa, Ishigaki and Hokkaido. I would highly recommend this hotel for the kind and helpful staff, convenience to Shinjuku, 10-15 min to Shinjuku station, larger bed size (Queen instead of double) and mostly very clean. Air conditioning was very strong and you can adjust the temperature to your liking. The dehumidifier worked went to get rid of the musty scent other guests mentioned. Rooms are small but it is designed for you to just sleep and have a small bite in the room. Go explore Tokyo!