Slightly disappointed with our stay in June 2024. Upon entering the room, the bathroom had a urine smell. We let it go for about 24 hours before going down to the front desk to inquire about cleaning our rooms (we had two rooms). There was some miscommunication, as it was believed that we had placed a notice on the door requesting only towels to be changed and garbage to be taken out. However, we had made a request with the front desk to have the room cleaned the next day, yet the bathroom still smelled like urine. This wasn’t my first time staying at a Mitsui Garden property, and I don’t think I’ve ever stayed at a hotel where the bathroom smells like urine. Considering how much we paid, the bathroom should’ve been cleaned better. This left an impression on my family, as it was our first time visiting Tokyo.
We were also charge additional tax upon arrival.
However, the lounge view, coffee/tea service with snacks in the late afternoon, and the breakfast served were pretty good, which somewhat made up for it. But we won’t be returning to this property. We should’ve followed our gut instinct and chosen another hotel. We went with this property because of its proximity to Tokyo Station.