2/10 Terrible
Sasha
24 Oct 2024
Disliked: Property conditions & facilities, room comfort
A complete disappointment
The hotel is old and tired and the rooms are small. The bed was small and very uncomfortable. The pillows sunk to nothing once you put your head down on them - whether you put one on top of the other or not! The shower handle did not turn and we needed two of us to turn it on! The remote control did not work.
We went for tea in the Beale Restaurant, we waited to be seated but noone came. A cup of tea was £6 and the high tea was £45 per person. When we went to ask where we could get a cup of tea, a waitress told us to go and sit in the bar. After 20 minutes of waiting for nothing we left.
The hotel is in such beautiful grounds, the views are lovely from the room but it needs a lot of work in order to be called a 4 star hotel.
Our one night away in ages was a complete disappointment. When asked at checkout how our stay was I explained. No discount was given instead just an apology and a discount or upgrade next time. We won't be going back!
Sasha
Stayed 1 night in Oct 2024