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Concierge very patient, breakfast was good too

Wonderful hotel in the heart of downtown Worcester. Walking distance from many great attractions and restaurants

Beautiful property.

Checking in was the weirdest most un-hotel like experience I have ever experienced. The restaurant next door was kind enough to watch my car and belongings to check in . There’s no place to pull over and do so . Very bizarre and stressful after a long day on the road . And ,again , the folks working the restaurant next door went out of there way to help my 10 year old and I around ! Very friendly , helpful locals but totally useless help once we got inside . You are on your own from the moment you decide to stay here . We lugged our luggage across a hot steaming parking garage , across the casino floor and then finally to our elevator . No one is there to help you . All of arrival is super awkward , makes no sense and is frustrating when all you want to do is check in and plan to eat !! lol but that was the best part . The steakhouse was great . The staff were wonderful and if it hadn’t been for them , we would’ve had a terrible visit in old Springfield . Just to be honest !

Love the property and breakfast options. Staff were very helpful. I had to extend my stay and was very easy process with reasonable prices. I would recommend this property to who wants to stay for reasonable price.

Loved it